Quintana Roo Hotels

"Very clean. Staff is all over and always ready to help. Great resort to stay if you want pre-planned activities or just lay on the beach. Highly recommend going to the pool party at the other hotel RIU Caribe "

"The room was spotless! The view was amazing! The resort is very well maintained and staff is very knowledgeable and professional! Very big thank you to Jovani who made our dinner reservations unforgettable and unique ! Also a big thank you for Jesus from the lobby bar who makes the best drinks ! Only one recommendation.. if you want to have the best room and view you have to book The Tower room!"

"Room spotless,, excellent services Mario from Caprishos wax an excellent service, it was all quality service "

"I've stayed in Cancun many times and this was one of my favourite hotels. The hotel rooms were new and clean and very comfortable. We upgraded for an ocean view and it was beautiful. The food was amazing. The food was amazing, but what stood out the most was the staff. All staff members throughout the entire resort were very friendly and happy to be there working and wanted to make sure that all guest received good service. Every day we went to the pool and sat in the same section because we truly enjoyed Pedro. He made our trip. He was always willing to go above and beyond. If I were to give one critique, it's the beach itself. I loved the beach, but it was too small and I very much enjoy having beach chairs on the beach for at least one or two days of my vacation, but I was unable to do that. That wouldn't prevent me from returning to this resort because I found it excellent."

"Great time. Had one of the four oceanfront swim up pool next to the big gazebo. Awesome spot. Quick walk to pool if that's your thing or just chill on the patio, in the pool, or right on the beach. Food was great overall. Some things weren't to our liking and other things we got twice! Drinks were generally weak. Awesome coffee! Got couples massage at Magic Spot, 2 minute walk from the front gate. Saw some raccoons and a possum a few times - good bug eaters and they ignore you. Beach is really small. Seaweed is around. I was bad one morning after a pretty windy prior day but they had people out there cleaning it up. They offer numerous activities like yoga, stretching, neat little arts and crafts, pool games, nightly shows - do it all or do nothing! I'd go back. "

"We absolutely loved this place. So much to explore and see. They had a cool spell the week we were there so didn’t get to enjoy snorkeling but the exploration kept us busy. We will definitely be going back"

"Everything was a 1000/10 perfect"

"The room was very clean with an excellent view. The staff were very courteous and helpful. Wide variety of food to choose from. Beach was wonderful. Would not use Destination Services for transportation. Extremely poor staff, service and procedures."

"Stay was really good. Resort is really nice and easily accessible to beach , pool, kids zone and bar and restaurant. Food was good also and they have shows every night which we really enjoyed. Room service was great and rooms were always left neat and clean during room service. "