Hotels in Puerto Cancun

"We spent six nights at this hotel, and I honestly do not have a single bad word to say about it. The hotel is amazing. Everything is exceptionally clean, and you can see that they are constantly maintaining and cleaning the property. The location is outstanding, right on one of the best parts of the beach. The staff were extremely kind, helpful, and attentive. Every time I asked for something, it was taken care of immediately. The food was also excellent, both in the restaurants and at the endless buffet. Overall, this is truly one of the best hotels I have ever stayed in."

"Very clean, food was good. "

"Our stay at the Riu was absolutely wonderful. From the moment we arrived, everything exceeded our expectations. The food was consistently fresh and there was a great variety every day, so it never felt repetitive. The cleanliness of the entire resort really stood out — everything was well maintained and spotless at all times. What made the biggest difference, though, was the staff. Everyone was incredibly friendly, welcoming, and always willing to help. You can truly feel that they care about the guests’ experience. Overall, we had an amazing time and would definitely come back. Highly recommended!"

"Pool bar needs better cleaning service"

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"Property needs some renovation in the rooms. Staff is extremely helpful and friendly. "

"Staff are all great. Good as can be. The daily breakfast was amazing. Our shower door would not close completely. The bathroom faucet also did not function well. The food overall was really well done. Overall a good experience though. "

"Excellent. "

"This is a pretty small hotel, which was actually nice is many ways. However, there are not a whole lot of activities for children to do. And it’s a very relaxed vibe. Food options were very limited. We ate at the Mexican restaurant one night and it was honestly terrible, the food had no flavor which was very disappointing. The other nights we just ate at the buffet. Two people from my party got food poisoning. I got food poisoning the second day we were there which pretty much put a damper on my whole trip. The staff at this hotel is so friendly. Every single staff member I interacted with was very helpful and very very friendly. They are the best part of this hotel. "