Cancun Bay All Inclusive Hotel

Property class: 3.5

Choose dates to view prices

At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy. El Faisan, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Hot tub
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is $164
$198 total
includes taxes & fees
Oct 16 - Oct 17

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room Superior with Sea View

Room

Double Room Superior with Sea View

  • Sea view
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A hotel room with two beds, a wooden wardrobe, a desk with a telephone, and a mirror.

Standard Room

7.6 out of 10
Good
(80 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

A hotel room with two beds, a balcony with a view of the beach and palm trees, and a large window.

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(30 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

A hotel room with a large bed, a desk, a TV, and a window with a view of palm trees and the ocean.

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

A hotel room with two beds, a TV, and a balcony with a view of palm trees and the ocean.

Superior Room, Ocean View

8.2 out of 10
Very good
(34 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room Standard

Room

Double Room Standard

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite -5 guests- Junior

Room

Family Suite -5 guests- Junior

  • 65 sq m
  • Sleeps 5
  • 3 Double Beds

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The price is $156
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includes taxes & fees
Oct 30 - Oct 31
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About the neighborhood

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Marina Albatros - 2 min walk - 0.2 km
  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 2 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪La Palapa - ‬17 min walk
  • ‪Coffee & Me - ‬15 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk
  • ‪Boost Pool Bar - ‬3 min walk

About this property

Cancun Bay All Inclusive Hotel

  • At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 5-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy. El Faisan, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive details

  • All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet meals, snacks, and select beverages included
    • Room service during certain hours (limited menu)
    • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Land activities

    • Fitness facilities
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Grocery/convenience store
  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Table tennis
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1978
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Banquet hall
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Smooth flooring in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
Piña Colada - This poolside restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.97 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Property Registration Number 002-025-002431/2026

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Is there a pool at Cancun Bay All Inclusive Hotel?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:00 PM.

Are pets allowed at Cancun Bay All Inclusive Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Cancun Bay All Inclusive Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).

What is there to do at Cancun Bay All Inclusive Hotel and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes, volleyball, and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness center and spa services, as well as a garden.

Are there restaurants at or near Cancun Bay All Inclusive Hotel?

Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.

Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Cancun Bay All Inclusive Hotel like?

Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 6-minute walk from Nichupté Lagoon and 3 minutes' walk from Playa Tortugas.

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Reviews

Cancun Bay All Inclusive Hotel Reviews

7.6

Good

8.2

Cleanliness

7.4

Amenities

8.2

Staff & service

7.6

Property conditions & facilities

Popular mentions

Service staff
Food
Room
Beach
Drinks
Restaurant
Buffets
Family friendly
Bar
Children

Reviews

Verified review

10/10 Exceptional

The resort as a whole was amazing. Rooms were clean, food was awesome, staff was really friendly and the pool/beach were amazing.
Verified review

10/10 Exceptional

Clean room, amazing staff and an all around great place!!
Verified review

8/10 Very good

Staff was very attentive, food was pretty decent for all inclusive.
Verified review

10/10 Exceptional

Poolside seating very comfy, room was cleaned every day very well, the shows were amazing…loved everything!
Verified review

10/10 Exceptional

This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here
Verified review

10/10 Exceptional

It was an excellent experience loved the people that work there they treat you like family. I will definitely stay there again.
Verified review

10/10 Exceptional

Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.
Verified review

10/10 Exceptional

Great place to stay, Staff is very nice and friendly.
Verified review

10/10 Exceptional

Amazing service, clean hotel, pools close early and not much entertainment.
Verified review

8/10 Very good

The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!
Verified review

6/10 Good

The staff was great and very nice. The problem is that the one pool closes and 6pm, the other pool closes at 8pm, the pool bar closes at 6pm, the burger place closes at 5pm, and they also only allow you to get one clean pool towel per day. With the fact that this is a hotel and not a resort, there is not much to do when everything closes early. It seems like this hotel is more designed for the older crowd.
Verified review

8/10 Very good

The staff was great.
Verified review

10/10 Exceptional

The room was spotless ,service very attentive , great food, and hot water in the room !!! I will definitely go back to that place !
Verified review

8/10 Very good

This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.
Verified review

10/10 Exceptional

Good value for the price. The resort was very clean and the pools were lovely. The beachfront is small but it wasn’t crowded. The food choices were limited but all were very tasty. The staff was very attentive at all times.
Verified review

8/10 Very good

Check in is smooth, beach is clean, food could be a little better
Verified review

6/10 Good

The property is clean and very calm. If you’re looking for a resort that’s lively with a bunch of fun activities planned, this isn’t the resort for you.
Verified review

10/10 Exceptional

The staff is amazing
Verified review

8/10 Very good

Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony.
Verified review

10/10 Exceptional

Property is family friendly with a beautiful beach
Verified review

8/10 Very good

Very clean. Outdated rooms but very clean and comfortable.
Verified review

10/10 Exceptional

Awesome! Very good!
Verified review

8/10 Very good

Staff was good, room clean, no chairs in room or on deck, food was ok not enough Mexican food
Verified review

10/10 Exceptional

Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Verified review

10/10 Exceptional

Very clean,helpful staff,wonderfull animation team. It would help to have internet in the rooms