Travelodge by Wyndham Kingston LaSalle Hotel

Everyone was very helpful. The rooms and property were clean. I had a great stay.

Rooms were much more then we expected from a 3*. The hotel and rooms were extremely clean. The restaurant and bar located in the hotel were amazing.

Person at the Front Desk was nice but the rest of our experience was horrid. Room was filthy - something smeared on the TV and mirror. Beds looked sunken and carpet in desperate need of replacement. Felt itchy just standing in the room. We just left within 15 mins and found a new place to stay. I am shocked that this place had such a high rating - something isn't right with the rating process. Brutal.

We had to change rooms due to the staff not knowing how to work a new television system. The bed side light and clock were unplugged and we had to move the beds to plug them in. We found food under the bed and l wouldn’t call the room the cleanest. The room is in need of a renovation. The carpet was ripples and lifting. The hotel is tired.

First room had no running water and was not cleaned. Was moved to a secind room that had no heat. We qere not iffered a 3rd room nor was it repaired. In fact 15 minutes after we reported no heat to the front desk the clerk came to our door and said he recieved a mouse complaint....did not look at heat. Slept in sweatshirts track pants and socks....so disapointed with the ent8re exoerienxe and have not recieved any sort of compensation and wdjt without heat on Nov.16th when the trmperature was -12.