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Heaven Hotel

3.0 star property
Aparthotel with outdoor pool, near El Camaleón Mayakoba Golf Course

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Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
40-inch Smart TV with digital channels, TV
Reception
Lobby sitting area
Full-size fridge, microwave, toaster, cookware/dishes/utensils
Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • 24/7 front desk
  • Non-smoking
  • Kitchen
  • Refrigerator
  • Laundry facilities

Main amenities (11)

  • 20 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Children's pool
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Television
  • Terrace
The current price is $69
$86 total
includes taxes & fees
May 24 - May 25

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Family Apartment

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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About the neighborhood

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 2 min drive - 1.4 km
  • Playa Xcalacoco - 3 min drive - 1.8 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 3.2 km
  • Quinta Avenida - 7 min drive - 7.1 km
  • Playa del Carmen Main Beach - 8 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Tulum Intl. Airport (TQO) - 103 min drive
  • Cozumel Intl. Airport (CZM) - 13.2 miles/21.3 km

Restaurants

  • ‪Amaranto - ‬20 min walk
  • ‪Alberca - Pool - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬20 min walk

About this property

Heaven Hotel

When you stay at Heaven Hotel, you'll be within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. An outdoor pool and a children's pool are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Property size

    • 20 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking includes off-street options
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sun loungers

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Cookware/dishes/utensils
  • Toaster

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Toilet paper
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with digital service

Outdoor areas

  • Balcony
  • Terrace
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Window screens
  • Iron/ironing board
  • Blackout drapes/curtains
  • Safe at front desk
  • Wet bar
  • 24-hour front desk
  • Communal living room

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 20 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
This property is professionally cleaned.
Property Registration Number 117096

Also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel offer free cancellation for a full refund?

Yes, Heaven Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Heaven Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Heaven Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Heaven Hotel?

Yes. Onsite parking includes off-street options.

What are the check-in and check-out times at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at Heaven Hotel and nearby?

Heaven Hotel has an outdoor pool.

Does Heaven Hotel have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.

Does Heaven Hotel have any outdoor private spaces?

Yes, each apartment features a balcony.

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Heaven Hotel Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Beach
Restaurant
Family friendly
Location

Reviews

10/10 Exceptional

Nice place to stay with family. Nearby restaurants and beaches
salim, 5-night trip

10/10 Exceptional

Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Ehteshamuddin, 3-night trip

8/10 Very good

Good place safety and friendly
Yann, 2-night trip

10/10 Exceptional

There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
robert, 26-night trip

10/10 Exceptional

A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Campbell, 21-night trip

10/10 Exceptional

the best hotel i stay in Cancun
Cheuk Kiu, 2-night trip

10/10 Exceptional

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Shaila, 5-night trip

10/10 Exceptional

My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Christine, 4-night trip

10/10 Exceptional

Nice, budget friendly, could be more clean.
SAMET, 8-night trip

10/10 Exceptional

Best place to stay when you want to go in tours. Awesome, clean and practical.
Leanna A, 2-night trip

10/10 Exceptional

We would definitely be interested in staying there again
Leopoldo, 1-night trip

10/10 Exceptional

Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Antonio, 1-night trip

10/10 Exceptional

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Gabriel, 2-night trip

10/10 Exceptional

Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Aimee, 6-night trip

10/10 Exceptional

It was a terrific place to stay and clean. Staff was friendly and very accommodating.

10/10 Exceptional

Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Brooke, 1-night trip

10/10 Exceptional

Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Leanna A, 2-night trip

10/10 Exceptional

Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Cesar, 1-night trip

10/10 Exceptional

Love it very comfortable for the kids
Maria, 4-night trip

8/10 Very good

The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Debra K, 10-night trip

10/10 Exceptional

When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.

10/10 Exceptional

Home away from home

Great place, quiet, and fun! The staff was great!
Charlotte, 3-night trip

10/10 Exceptional

Nice place to stay

Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
ARISTIDES, 4-night trip

10/10 Exceptional

Spacious and well furnished rooms.

Amazing stay. Super clean. Great staff. Spacious rooms.
Stephanie, 1-night trip

10/10 Exceptional

Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Susan, 1-night trip