I recently stayed at the hotel, chosen for its location near Antwerp station and local amenities. Unfortunately, my experience was disappointing.
We arrived late Friday evening and struggled to find parking. After circling the area, we were told there was no parking available and were left to find our own. At check-in, we were informed the Wi-Fi was down, with no prior notice given.
The next morning, I tried calling reception multiple times for an iron and ironing board. After finally reaching someone and waiting 20 minutes, I was told to come collect and return it myself, which I found inconvenient.
After a day out, we returned to find the room had not been cleaned and no fresh towels provided. Reception informed us housekeeping had left for the day and could only provide towels.
The room did not match photos online—tight space, a very small shower with no full door, and water spilling onto the floor. I paid more expecting a better experience, but the service and room did not reflect the cost.