Good bits - staff, always polite, knowledgeable and with the smile. Parking is free, but it was difficult to find a spot.
Now, bad bits - Hotel is dirty, masking tape holding carpet together on the stairs and walkways. Went to the pool with the kids and pool was very cold + its quite deep on shallow end, 1.2m, so even with floaties I had to stay with the kids full time, as they were struggling to reach the bottom of the pool. Breakfast is bad, sausages dry, beacon burned :( No sweet cereals for the children, my kids tried the ones available and refused to eat them, as they were tasteless (I tried and agree). There was only one set of sockets by the TV, nothing close to the bed, so if phone is on charger overnight - you cant keep it close to the bed. It was a heavy rain overnight and water was pouring from the external lighting housing at the entrance of the hotel, potentially someone may get "charged up" :)
Not very good experience overall, one of the worst we have been so far in Bournemouth.