Ambassador at Grand Velas All Inclusive

All-inclusive hotel with full-service spa, connected to the convention center, near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers

8 restaurants, breakfast, lunch, dinner served; Regional cuisine

Ambassador at Grand Velas All Inclusive, nestled near Tres Rios Ecopark, is a haven of relaxation with 3 swim-up bars and beachfront dining. Unwind on the white sand beach or indulge in rejuvenating treatments at SE Spa. With free in-room WiFi and multiple pools to choose from, this luxury all-inclusive hotel offers endless options for recreation and relaxation.

VIP Access

Wonderful

Popular amenities

Bar
Connecting rooms available
Pool
Gym
24/7 front desk
Laundry facilities

Main amenities (12)

Daily housekeeping
On the beach
8 restaurants and 2 beach bars
3 poolside bars and 6 bars/lounges
3 swim-up bars
Full-service spa
3 outdoor pools and indoor pool
4 hot tubs
Free children's club
Free supervised childcare
Free beach shuttle
Fitness center

For families (6)

Babysitting (surcharge)
Children's pool
Children's club (free)
Connecting/adjoining rooms available
Private bathroom
Separate bathtub and shower

$1,411 total

includes taxes & fees

Oct 31 - Nov 1

Why we love this property

Ocean bliss at your feet

Beach yoga and kayaking elevate this white sand escape. Two beach bars and a beachfront restaurant serve up coastal perfection.

Spa and wellness haven

A full-service spa offers aromatherapy, massages, and body treatments. Steam rooms, hot tubs, and garden spaces provide serene retreats. Beach yoga awaits.

Luxury sleep haven

Sink into pillowtop mattresses with premium, hypo-allergenic bedding. Blackout drapes ensure deep slumber, while free minibars await on furnished balconies.

Room options

Check availability for these dates

Tonight

Oct 17 - Oct 18

Tomorrow

Oct 18 - Oct 19

All rooms

1 bed

2 beds

3+ beds

Showing 3 of 3 rooms

Ambassador Suite Ocean View

Highlights

Patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

118 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Ambassador Pool Suite Ocean View

Highlights

Patio

Separate sitting area

Soundproofed

Private plunge pool

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

118 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

236 sq m
2 bedrooms
Ocean view
Sleeps 7
1 King Bed and 2 Queen Beds

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Free breakfast
Spa
Free parking

$1,303 total

includes taxes & fees

Oct 18 - Oct 19

About the neighborhood

Playa del Carmen, QROO

What's nearby

El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
Gran Coyote Golf - 8 min drive - 4.9 km
Playa Xcalacoco - 9 min drive - 3.9 km
Playa del Carmen Main Beach - 14 min drive - 10.9 km
Tres Rios Ecopark - 14 min drive - 8.4 km

Getting around

Cancun Intl. Airport (CUN) - 48 min drive
Tulum Intl. Airport (TQO) - 100 min drive
Cozumel Intl. Airport (CZM) - 12.9 miles/20.7 km
Area shuttle (surcharge)
Free beach shuttle

Restaurants

‪Amaranto - ‬13 min drive
‪Restaurante Hacienda - ‬11 min drive
‪El Beso Pool Bar - ‬13 min drive
‪Privilege Lounge - ‬13 min drive
‪Snack Riviera - ‬13 min drive

About this property

Ambassador at Grand Velas All Inclusive

At Ambassador at Grand Velas All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Chaka, one of 8 restaurants, serves Regional cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 beach bars, a free kid's club, and a fitness center.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

At a glance

Hotel size

- 195 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: anytime
- Contactless check-in available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- For any questions, please contact the property using the information on the booking confirmation
- Additional fees apply for connecting/adjoining rooms and are subject to availability.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*
- Free supervised childcare
- Free children's club

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Onsite parking limited
- Onsite parking includes off-street options

Offsite

- Area shuttle*
- Free beach shuttle

Other information

- Designated smoking areas

Property amenities

Food and drink

8 restaurants
6 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
Private dining
Private picnics
Free daily reception
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Children's pool
Mini golf
Free supervised childcare/activities
Children's games
Toys

What to do

On the beach
Free beach shuttle
Beach yoga
Fitness classes
Pilates classes
Beach volleyball
Ecotours
Mini golf
Hiking/biking trails
Kayaking
Shopping
Pool table
Free use of nearby fitness center
Cave exploring nearby
Parasailing nearby
Scuba diving nearby
Skydiving nearby
Ziplining nearby

Working away

Business center
Meeting rooms
Computer station
Conference center (91548 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free grocery shopping service
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free beach shuttle
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

Built in 2008
ATM/banking
Garden
Picnic area
Terrace
Fitness center
Adjacent to a golf course
3 outdoor pools
An indoor pool
Arcade/game room
Full-service spa
4 hot tubs
Sauna
Steam room
Banquet hall

Accessibility

Braille/raised signage
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant

Room amenities

Be entertained

Flat-screen television
Premium cable channels

Home comfort

Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillowtop mattress

What to enjoy

Furnished balcony/patio
Separate sitting area

Freshen up

Private bathroom
Jetted bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi
Phone

Food and drink

Champagne service
Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Dining

Chaka - Overlooking the garden, this family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Optional extras

Area shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from August 31 2025 to September 30 2025 (dates subject to change):

Sauna
Spa
Spa/Beauty services

Children & extra beds

Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ambassador Grand Velas All Inclusive Playa del Carmen

Ambassador Grand Velas All Inclusive

Ambassador Grand Velas Playa del Carmen

Ambassador Grand Velas

Ambassador Grand Velas All Inclusive All-inclusive property

Ambassador Velas Inclusive in

Ambassador At Velas Inclusive

Ambassador at Grand Velas All Inclusive Hotel

Ambassador at Grand Velas All Inclusive Playa del Carmen

Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive offer free cancellation for a full refund?

Yes, Ambassador at Grand Velas All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Ambassador at Grand Velas All Inclusive?

Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Ambassador at Grand Velas All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Ambassador at Grand Velas All Inclusive?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Ambassador at Grand Velas All Inclusive?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at Ambassador at Grand Velas All Inclusive and nearby?

Have fun with onsite activities like kayaking, volleyball, and beach yoga. Additional recreation onsite includes fitness classes, ecotours, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. Ambassador at Grand Velas All Inclusive also has 3 swim-up bars, 3 poolside bars, and a sauna, as well as a steam room, an arcade, and a picnic area.

Are there restaurants at or near Ambassador at Grand Velas All Inclusive?

Yes, there are 8 onsite restaurants, featuring alfresco dining, Regional cuisine, and garden views.

Does Ambassador at Grand Velas All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Ambassador at Grand Velas All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Ambassador at Grand Velas All Inclusive like?

Ambassador at Grand Velas All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Playa del Carmen Main Beach, which is 17 minutes away by car.