Hotels in Santo Tomas

"It was great to have ride from and to the airport included. "

"Very convenient to stay overnight for connecting flight."

"I am not person who posts reviews, however How is this hotel ranked as wonderful? My room was poor cleaned including blood drops splashed on walls and a cabinet. I requested change of room since it was late night in the middle of Mexico City then I could not cancel it … we had issues in the restaurant as well with a not good tasting Burguer, answer from the chef was all meats are frozen. Not good place to be recommended."

"Only thing I didn’t like was the 8am room check!"

"We paid for a night we had to cancel. Then rebooked at 50% higher rate. Asked for complimentary breakfast, but was declined. Service at front desk was cold. Zero warmth or hospitality. "

"Mostly everything was excellent. The only dislike was check-in was at 3 o'clock, I arrived at 3:30 and still had to wait 15 minutes while the staff checked to see if the room was ready "

"Como siempre una excelente opción y más aún ahora con su nueva torre"

"All good!"

"As a hotels.com VIP member they “upgraded” me to a suite but didn’t tell me they were doing a bunch of construction on the other rooms on the floor. There was a very strong paint and vinyl smell that came in through the vents and made me nauseous at times. When I asked the front desk about it they made excuses rather than simply finding a way to help out. Sometimes all we want is to feel like our concerns are being heard and understood, and I did not get that from them. I shouldn’t have to be the one to find a solution or waste my vacation time having to address hotel problems. "