Hotels in Willoughby

"Hotel smelled very fresh and was clean - Check in Lady was very nice, pleasant and had a fun way speaking to guests and made the stay nicer with several interactions with her during the evening which was a highlight."

"Only having 1 towel for two people is not ideal. The pillows are not the most comfortable and the temperature in the rooms and the corridors was uncomfortable. The ac in the bedroom didn’t seem to work properly and kept shutting itself off and then blowing out hot air in a room that we were trying to cool down. The kettle took so long to boil that we were showered dressed and out the room before making a drink. Parking in the main car park was impossible so we ended up in the event centre parking. Breakfast was okay but I think a premier inn breakfast is better. I’d stay again if I had to but probably not through choice."

"Good location, well worth the money. Staff excellent apart from the night security guard who wanted a full breakdown of who we were (I already gave him my full name and room number) carried on asking more questions until a younger staff member came from the back and stopped the multiple questions. In general staff were excellent. "

"The check in was quick, room was clean and spacious"

"Enjoyed"

"Our room in the Main building was spacious & spotlessly clean. Our greeting on arrival was warm & efficient. The free parking is ideal. Well done & thank you to the whole team."

"Staff were hit and miss. Lucy checked me in and was great but Grace refused to let me borrow a charger even though she said there was a box full in lost property. Breakfast staff not brilliant either. Asked for a pot to put sauce in too be told to put straight on plate, why? Lager in bar was flat except the one that costs £7.95. Dont take cash. Room was only ok. Would not rush back."

"Great place to stay, very spacious. I would recommend talking about when the best time is to head to breakfast as it gets busy. One tip for the hotel would be to give breakfast slots when checking in."

"Roon was not cleaned. Still had dirty cups, hair on bathroom floor,old toothpaste in the sink and crisps crumbs all over the floor. Hot tub did not work but would not use as water was full of leaves If hadnt of arrived late I would have complained "