Hotels in Maroma

"Yes"

"BEWARE- half of family of 13 got food poisoning at this Hilton. We have traveled to many all inclusives in Mexico and experienced this. The management said they’d look into it but filed no report and just ignored our situation. All ages throwing up and having to stay in bed for 24 hours. Otherwise, the hotel was lovely and staff friendly. P.S. my wife’s a nurse and helped a stranger in the hallway who also has a sudden onset of vomiting, so we were not the only guests ill. "

"The staff through out the resort was fantastic, courteous and always friendly. Carlos by the quiet pool was amazing! The pools were all clean and the property was beautiful "

"I have been here several times now. Here’s what sets excellence apart from other resorts: wide range of quality, restaurants, including Indian and Teppanyaki; high quality alcohol included, including 1921 tequila cream that is hard to find outside of Mexico; two story rooftop suite is fantastic; Excellence Club services (if you choose a room in that section) are very good. New reservations needed for restaurants, and all of them are included. The beach is large and sandy, not rocky. There’s a lazy river as well. "

"Service was amazing across the property. Food is excellent and the activities are fun. We love our stay and will be back."

"Good 👍 "

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"We traveled as a party of 9 with ages ranging from 7-85. The resort was very well laid out and everything was convenient. Lots of activities to keep everyone entertained. Overall, the staff was very friendly. There was an issue during checkout that was not handled well. It was unfortunate to end the vacation on that note but everything else was very nice."

"Lovely resort, food was very good, especially the buffets. Rooms were beautiful. Hard to make dinner reservations. It will look great once all the renovations are complete."