Hotels in Hook

"Airport shuttle is not free and is a paid service. Beds are not comfortable enough. No water bottles in the room or for free. Breakfast and servers are great!"

"Stayed at this hotel many times before or after a trip Parking can sometimes be a challenge but you can normally squeeze in This time we were met and greeted by staff in the foyer Check in is straight forward The hotel is a bit of a rabbit warren and sometimes you have to walk a fair distance to your room Always nicely presented but this time the air con was ineffective and we couldn’t open a window We are in cast iron and the food was great even though we seemed to wait a long time for it Staff are very nice Breakfast is excellent with a good range to choose from We will be back as and minor issues outweigh what is normally a comfortable stay"

"Ideal for terminal 5, great sports bar and food, would stay here again!"

"Beautiful location and grounds, fantastic hotel, friendly staff, very comfortable very large bed and excellent breakfast "

"Arrived to see posters indicating that a boiler was being replaced between 10pm and 4am - there was no mention of this prior to or after booking. Fire alarm went off at 1.45am, spoke to reception who said it was a false alarm. The fire alarm light kept flashing after this. I went to reception at 2.15am who told me the light wasn't flashing as they'd reset the alarm (they didn't ask to check). Went back to my room and at about 2.30am reception called to ask me if the light was still flashing (the light they said wasn't flashing). I was then woken around 3.15am by the sound of drilling or sawing from the boiler work - the sound of which had been going on during the night. The alarm light was still flashing at this point as well. Worst hotel stay I've ever had. No hint of an apology from reception staff at check out who merely said they'd inform tech services to look at the light."

"Staff was very nice. Gym is above average"

"Shower pressure was terrible. TV didn’t work and air conditioning not only didn’t work but had warm air pumping out even when switched off. Never had any problems when staying here previously but this was an uncomfortable stay."

"Ok."

"Breakfast was great and included. This is not a suitable property for those with disabilities. I was put on the third floor with no lift. Despite contacting the property and receiving what I thought was assurance of on site disabled parking, I was sent to a car park a fifteen minute walk away. "