Hotels in Ibaiondo

"Roof terrace is useless and staff not very helpful."

"Fantastic location, rooms were immaculate everything new. All the staff were very friendly had a fantastic here."

"Arriving later in the evening, the front door was locked and there was very poor information and communication as how to get inside the building. The girl at reception could have simply came down and opened the door, but instead I was trying to have an online conversation as to how to gain entry, and at the same time trying to translate some text by the door to try and figure out how to get in. I was outside in the rain for nearly half an hour. Very poor communication and information if you don’t speak Spanish. "

"Conveniently located and spacious room, but that's about it. There's no one on-site and they tell you they'll respond straight away to WhatsApp messages which isn't true. They sent me my check-in details at 3pm (check-in is at 2pm). My bathroom was filthy, I sent them pictures and messages; they never responded. The next day, I came back and discovered a puddle of water in the middle of my room and my AC wasn't working. They did come quickly but tried to use any ways possible to accuse me: maybe I spilled water? Or I left the windows open? For the AC, I was told that I clearly didn't know how to use it properly, hadn't followed the instructions etc. When the woman couldn't make it work herself, she lied and said she could 'feel the room getting warmer' when the machine clearly not working... It took her another 10mins to admit it was fautly and would require the maintenance team to come and fix it. I gave up. There's no support team, they don't care if something goes wrong and just blame you for it. Book somewhere else"

"This has a fantastic location and a decent breakfast with kind staff"

"Very nice property in a great location with plenty of restaurants, shopping etc. I travel consistently and supply hotels and this is one of the best values I have come across in quiet a while"

"Lovely hotel in a great old town location. Very clean and comfortable. "

"The shared spaces are lovely. They really make an effort to make this place feel comfortable, clean and welcoming. The actual room though are not great. Just bunk beds with curtains. I guess it is nice to have the toilet, sink and shower in the room, but when you are sharing a room, I would have preferred having a more private space for showering etc. the street behind the room I stayed was incredibly noisy. I was able to tune it out but if you need quiet to sleep make sure your room is not facing the street. "

"The staff was very good and welcoming. The hotel is in a great location for visiting old town and 20 minute walk along the river to Guggenheim. The room is not very comfortable and the bathroom is incredibly small and difficult hard to have your personal toiletries out, the coffee machine is in very small space and not easy to fill tank. It is an industrial style hotel but rooms could be more user friendly."