Hotels in El Portal

"The rooms was very dirty "

"Disappointing Poor customer service, overpriced all around from restaurants to services - doesn’t justify the ranking & prices"

"Great location, beautiful views, clean, excellent. Highly recommend. "

"Clean room "

"I had a terrible experience with this hotel, and I would strongly caution others before staying here. The front desk arranged a taxi for us to go to PortMiami and clearly quoted us a flat rate of $75. However, as we got close to the port, the driver suddenly changed the price to $138 with no explanation. This felt like a complete scam. To make matters even worse, the driver didn’t even take us to the correct cruise terminal. We were dropped off two terminals away and forced to walk the rest of the way with all of our luggage. It was stressful, frustrating, and completely unacceptable—especially when trying to make it to a cruise on time. Since this ride was arranged directly through the hotel, they should take responsibility for the services they recommend. Referring guests to a driver who engages in deceptive pricing and provides poor service reflects very poorly on the hotel. This experience ruined the start of our trip. I would not trust this hotel to arrange anything for you—especially transportation. Be very careful if you stay here. And I’m not a tourist ! "

"Awesome location and experience. "

"The service was outstanding "

"It’s was average cleanness’s of a room; could be a bit cleaner. The walls were dirty. The bathroom shower floor was either stained or dirty. The staff were great. Great help. Staff was amazing. Everything else was mid."

"Every night while i was trying to sleep there would be music blasting right outside my room window that was so loud to the point i had to wear headphones just to fall asleep. 6 nights of wearing AirPods to fall asleep isn’t fun. My room didn’t get cleaned for the first 3 nights of my stay despite me asking the front desk 4 times to have my room cleaned. Overall not very happy with my stay and would like to be compensated for these issues. "