Hotels in El Portal

"Not enough seating for the pool. They didn’t clean our rooms until 4:30pm after we complained about them not coming at all. A lot of people didn’t have wrist bands on that were mandatory to be at the resort. No one enforced the red band rule. We felt like a lot of people weren’t supposed to be on the private beach and pool area. "

"Pool was good hot tub was very busy they should have more hot tubs. In Sorrento tower no internet. Out phones didn’t connected whole 5 nights. Rest everything was great. Just not happy with internet connection and I went to relax thought of hot tub but it was over crowded all the time. "

"The lobby floor was gritty, and upon entering the room, itself the floors were sticky. There was something on the toilet seat that I cleaned off before use. Lastly but NOT least the beds were awful. Not comfy, and there were no comforters or blankets just sheets to keep you warm. Not good. Would not stay again."

"It was great! Modern and staff was very helpful and very friendly!"

"Wonderful location, clean and nice staff"

"Great breakfast. Pleasant staff and affordable airport parking. "

"Great amenities and nice hotel and good location "

"Yes"

"It was terrific "