"Lovely hotel. It was worth getting a panoramic room with access to a top floor lounge. Amazing choice for breakfast. Comfortable beds. Only criticism was the bathroom in the room provided no privacy."
"The hotel needs much maintenance as well as overall cleanliness! Our stay was for 5 nights and the stairs to the upper floors were clearly never vacuumed as we found the same trash every day on the steps.
Our room was not well cleaned neither, there was disgusting trash behind the safe.
We asked the front desk to advise housekeeping that we needed hand soup in our bathroom and we didn’t get it until the next day.
The only plus was it’s great location!"
"Apart from the fact that the internet was temperamental and the room was fairly spartan, the hotel was very good. The staff in particular were helpful and the hotel is convenient for the airport and good value. Unfortunately, there are not a lot of dining options locally and although it is close to the train station, not all the airport trains stop there. In the morning there is only one train an hour to the airport."
"The air-con in the room wasn’t working and the staff did not respond via the chat tool. I finally found someone in the host’s office and the only option was a fan provided by the hotel. As there were no rooms. The host also said this was known issue for certain rooms and that I should check the next day for a possible change of room but did not take down information or offer any further help. The hotel also failed to mention that there is only one working lift which means wait times of up to 5 minutes at busy times. The room was mostly clean but the floor had stains on it. I would not recommend this hotel."
"Location of the hotel was perfect, close to train and station, but the good experience ends here.
Reception staff were like robots, no welcome and not explanatory. Getting to the room gives the impression that the hotel needs a lift up. Dirty and market floor carpets. Checking in the room was no better; floor not cleaned properly, bathroom looked ok but not what we expected, no bath towels, only two hand towels.
Bedsheets not changed, hair and creases from previous stays. We went to reception and they offered us just bedsheets and bath towels, and no help for replacement or cleaning. Bar staff was very good and helpful, he new the area and gave us some good tips to enjoy our trip in Brussels. We thought things were getting better but late at night while enjoying our drinks next to the kitchen something which we didn't expect appeared, putting that nicely it was "Jerry" likely not chased up by Tom. That's was awful. We didn't book breakfast so I can't comment about it, but you can imagine how that would have been."