Hotels in Nova Cidade

"Let me start by saying the hotel is beautiful, I booked a Junior suite & it was stunning. Unfortunately, our experience at Nacional was disappointing. We arrived for a 5 night stay on Easter Sunday Apr 5th & on arrival the front desk told us we didn't have a reservation even though we'd fully prepaid for our room through Expedia. I showed them copies of the confirmation on the app, the printed email showing it was paid & the message the hotel sent us through the Expedia app the day before providing us with check-in details. After about 30 minutes they found our reservation but in their system it was for the 6th not 5th & they told me to contact Expedia, because it was an Expedia problem, not theirs. I contacted Expedia who confirmed we clearly had a reservation from the 5th-10th, but since it was Easter Sunday the hotel said the only way they can let us check in was if we paid for the night of the 5th & they'd sort it out the next day. So we paid & it turned out the hotel charged it to us as a cash advance instead of a credit card charge, the next day they cancelled the charge, but due to how they processed it we lost out on the exchange & were charged a cash advance fee, When I asked them to fix it they told me to take my issue up with Expedia & my bank. Unfortunately, it didn't get better, they treated us like 2nd class guests during our stay. Housekeeping decided to skip our room on day 1 even though we reminded them twice & we had to ask for towels daily. SO DISAPPOINTING"

"high quality hotel, comfy bed, impressive housekeeping, enjoyed the private beach and bike ride along the coastline best hotel in Rio 10/10👍"

"Thought it had a pool when booked but no pool. The rooms were clean but overall the hotel just felt small and cramped. The elevators were also super slow. "

"The room had a strong smell to cleaning products, couldn’t sleep first night"

"This hotel met my expectations. The staff was very professional, friendly and helpful to me at all times. The room was clean and comfortable and a location was nearly perfect for all of the activity I participated in. The breakfast was very well prepared plus the food from the hotel restaurant. Most importantly if I'm ever visit Copacabana again on vacation it's a big YES I will stay again. "

"Perfecto"

"Excellent!"

"Great Breakfast. Clean and comfortable room. Awesome beach location!"

"Menu had lots of options but fruit flies on fruits and dinning room."