"We book apt with AC, but the AC didn’t worked. Try to contact staff but reply was poor and non-sense, they want us to try technical electric solutions by our self - after 2 replies at 10pm they ghosted and re-appear after 10am the next to try to solve - but we already check out - worst customer service experience"
"LOVED staying here! So convenient to everything, great room, clean and quiet! Near great dining. Jesus was so welcoming when we arrived after a long flight, and even offered us a celebratory drink for our arrival in Madrid. We will be back!"
"Beautiful hotel with absolutely lovely staff. Close to public transportation and also very walkable around the city. We slept so well because it was comfortable and quiet. Would definitely stay here again."
"Exceptionally clean hotel. Central location to walk to the train station. Many restaurants within walking distance and our favorite - the botanical gard na across the street. This was the perfect hotel for us to spend 24 hours in Madrid."
"I arrived 3 hours earlier, and I told staff I had a long flight. The staff accommodate me early without any any extra charge. The hotel its clean, secure , great to stay in Madrid."
"Good hotel close to lots of attractions and transport. The metro station is 5 minutes walk. Lots of restaurants, bars and cafes in walking distance. The pool is smaller than appears on the photos, but is good to cool down. The staff are very friendly and helpful."
"The breakfast and dinner buffet were phenomenal. I would recommend both, they have a great spread of quality local food. The front desk staff was also very knowledgeable and helpful. The spa and pools were some of the nicest I’ve seen. One thing that could be improved is communication between the front desk and dining staff. Overall, one of my favorite places I’ve stayed, would certainly come back. I didn’t want to leave to be honest."
"Solo traveler and loved this hidden gem. Everything was very clean and the staff were really nice. I got my clothes dry cleaned quickly and enjoyed the breakfast."
"This is the second time we have stayed at this property and would not stay anywhere else in Madrid. Breakfast is world class. Huge doesn't even begin to describe the options. Perfect location. Beautiful rooms. We love this hotel. Staff completely takes care of you. This hotel is first class."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
If museums are on your list, you might want to check out the upcoming exhibitions at Madrid Planetarium in Arganzuela. You can also discover the monuments and art galleries in the area. If you have fun at Madrid Planetarium, you'll love Matadero Madrid and Museo Nacional Centro de Arte Reina Sofía, both located nearby.
Great stay! Close to decent restaurants, museums, and important destinations. We arrived early before official check-in time and they promptly gave us a room…a huge relief for weary travelers. Service was top-notch.
The hotel was very modern and clean. The staff was friendly and helpful. The room was clean throughout and very comfortable. The hotel location is close to restaurants, shopping, and major attractions.
Everything was absolutely amazing. This is our second time staying there they even went out of the way to deliver my wife’s bag that she forgot in the taxi.
Anytime I come to Madrid I will stay at this hotel. The food was good and the staff was amazing.
Everything was great except for two things. First, there was no coffee maker in the room, which is an absolute must for me in the morning. Second, there was no bar soap or wash cloths. If you're not going to have bar soap, which I strongly prefer, then you need to have wash cloths for the liquid soap, right?
The hotel itself was great. Breakfast was excellent. The only downside was that we had to walk a good 20 to 30 minutes to get to any of the popular tourist spots. But overall, we had a lovely stay there. And the rooftop deck and pool was a really nice place to go and relax.
As noted in other reviews this hotel is in a residential area which equates to a quiet and secure stay. Very attentive and helpful staff at all levels. We stayed here at the beginning of our stay and then again tens days later prior to leaving for a total of five nights. Both times were wonderful. The breakfast is expansive and complete. "Fresh" squeezed orange juice daily. Complimentary beer, wine, sandwiches, small salads, coffee and tea all day. An honor liqueur bar. Very clean and well...
Really loved staying here! We booked pretty late for our trip so we knew that this hotel was not near the city center. However it was a 5 min walk to the nearest metro station and then a 30 min metro ride to the center of Madrid which goes by a lot faster than you think. We were worried about using the metro but it was actually pretty easy!
The hotel was pretty basic - heating, towels, hot water, mini fridge. Basically all the necessities. We enjoyed our stay.
Our favorite part was that they...
Excellent location. Great staff. Rooms are immaculate and decorated beautifully. This is my 2nd time staying here. Lovely hotel. Breakfast is amazing. While not close to all the major museums, it is extremely close to the buses that will take you to them in minutes. Also, only about 3 blocks from the bus/train station. Bus 200 will take you from/to Madrid Barajas airport. If I ever come back to Madrid, I will stay here.
I am a fan of Barcelo hotels but not of this one, i felt a little disappointed for the cost of the stay, but being in Madrid explained why is such this way. I uber most of the time and cost varies depending on time of the day but with a big increment for busy hours, the room was comfortable and quiet we had street view. Later in my stay i discovered that the metro stationPlaza Castilla, was in walking distance from there but I can’t say much because did not ride the it. There are few options...
