Hotels in Tulum City Center

"This property had everything we needed. Internet was good, the staff was kind, courteous and responsive. Rooms were cleaned on a regular basis. The location was central with easy access to beach, shopping, restaurants and obtaining access to parks. It had great security if there are concerns. The pool was lovely. A nice way to unwind at the end of the day or simply relax during stays on the property. Louis was available and very helpful with every aspect of our stay. Thank you Louis. See you next time!!"

"Room was clean but the bed mattress was very firm with no give to it. Nice roof top had 4 small pools,nice place to see the skyline and get some breeze. Pool downstairs nice to sit around in the evening for a drink."

"This hotel is for adults who want to relax and appreciate nature, and it is the most beautifully designed hotel I have ever been in! Every detail from the soap holders to the dishware is gorgeous and gives a very witchy-jungle vibe which I had never seen before. It is moody and lush and really draws you in to the jungle atmosphere. The cabins are spacious with outdoor showers, plunge pools, and cabins for you to relax in when you don’t want to be around people. The main pool had plenty of comfy seating and the water was cool and clear and did not smell of salt water or chlorine. The staff were very helpful in arranging a kettle and creamer for coffee, storing our bags before check in, and helping arrange airport transportation. They made everything flow smoothly which as a former backpacker/extreme budget traveler I was not used to but makes the trip feel so much more enjoyable. They play some light relaxing music that is not too loud and the restaurant and bar are open until 9 pm which was great for a late night snack. The food was all delicious, but make sure to ask for the hot sauce because they tone down the spice for guests and if you like spice like us then you will want to add some. Highly recommend the vanilla ice cream and goat cheesecake! I wish we had booked more days, two nights was not enough because the hotel is an experience in itself. Shout out to the interior designs of this place!! "

"Area clean rooftop not clean, Pool is good, reception professional, staff very good the area was warm no air condition "

"Maison Tulum is lovely to be near the main street (Avenida Tulum). The location is a 5min walk from the street for great access to public transport, tour companies, markets, and food carts. The hotel is artistic with cool architecture, tropical plants, a quiet patio with hammocks, and colourful decorations. It is a safe location, and there are also jugs to refill water available, and many cute cats wandering around. Our room was large and clean with a nice kitchen and bathroom, good wifi, and great hot water. We were able to get beach towels for a refundable deposit. The main street of Tulum is very, very loud at night, so being a few streets away was appreciated. That being said, we had some noise at night from one vendor who honks a horn while passing by (not something the hotel can control) and from the cats howling at each other. Nonetheless we still had decent sleep, but I'd recommend bringing some earplugs. The on-site manager Guillermo was a little stern when we first arrived, but we suspect he was having a rough day as after this he was very attentive and friendly with us. The complimentary breakfast is small but helpful. Upon arrival we had bread with jam and butter, small fruits, and yogurt in our fridge. The second night we sadly never got a breakfast, and the rest of our nights we had bread with jam and butter and small fruits (no yogurt). Some better consistency would be nice, but it was okay. Overall I would stay again for the safety and convenient location."

"Small hotel in Tulum Centro within walking distance to restaurants, shops and supermarkets (LaComer). Quiet location off the main streets. Very attentive front deak."

"It’s a nice little boutique hotel right in the center but fairly quiet and nice staff. Feels like real Mexico it’s basic but it’s fine for the price if you just need a night or two to get settled."

"Clean comfortable room. Pleasant and very efficient staff. I found everyone to be friendly. I would consider staying here again and would recommend it to others. "

"Yes..neglected..house keeping poor..only done first day..got locked out of hotel as main door code out of service..free coffee offered was not at first recognized by restaurant at hotel..sand fleas on bed..no change of towels..no staff to complain to ?"