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Pachamaya Holistic Wellness & Spa

4.0 star property
Adults-only hotel with outdoor pool, near Plaza 28

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Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, sun loungers
Terrace/patio
Exterior
Executive Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, individually decorated
Grand Room | 1 bedroom, hypo-allergenic bedding, individually decorated
Unwind in Downtown Cancun at Pachamaya Suites, Wellness Spa, Retreats. Tee off on the 18-hole golf course or indulge in a rejuvenating Thai massage and aromatherapy treatments. Enjoy a meal at Chamana restaurant, explore the art gallery and designer stores or relax by the outdoor pool with free cabanas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Gym
  • Pet friendly
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach towels
  • Spa services
  • Massage/treatment rooms
  • Meeting rooms
  • Airport pick-up service
  • Area shuttle
  • Beach shuttle

Feel at home (5)

  • Garden
  • Terrace
  • Dry cleaning/laundry service
  • Free self parking
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Studio Suite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Double Room

1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, hypo-allergenic bedding, individually decorated

Family Room, Multiple Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 8
  • 4 Twin Bunk Beds

View all photos for Grand Room

Grand Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 19 min walk - 1.6 km
  • Plaza Las Americas - 2 min drive - 2.2 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Holistic Wellness & Spa

At Pachamaya Holistic Wellness & Spa, you'll be just a 5-minute drive from Plaza Las Americas and Plaza 28. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, body wraps, or aromatherapy. An outdoor pool, a fitness center, and a terrace are other highlights.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 14 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets stay free (dogs and cats only)
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas

Parking

    • Onsite parking available only on request
    • Free uncovered onsite self parking
    • Wheelchair-accessible van parking on site

Transfers

    • Airport pickup on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*

Offsite

    • Area shuttle within 100 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*

Other information

    • Smoke-free property
    • Caters to adults only
    • No alcohol served onsite
LOB_HOTELS

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–1:00 PM
  • Restaurant
  • Coffee/tea in a common area
  • Shared refrigerator
  • Water dispenser

What to do

  • Golf privileges
  • Beach shuttle (surcharge)
  • Pilates classes
  • Yoga classes
  • Scooter/moped rentals
  • Shopping
  • Ecotours nearby
  • Cave exploring nearby
  • Wildlife viewing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Meeting room
  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Beach towels
  • Electric bike charging stations
  • Golf caddy on site
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Spa services
  • Golf clubhouse on site
  • Massage/treatment rooms
  • Music library
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Water dispenser
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
ROOM

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • Eco-friendly cleaning products provided
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Chamana - Onsite restaurant.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Cash deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 per person
  • Airport shuttle service is offered for an extra charge of MXN 750 per vehicle. Maximum occupancy 10
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun
HELP_OUTLINE

Frequently asked questions

Does Pachamaya Holistic Wellness & Spa offer free cancellation for a full refund?

Yes, Pachamaya Holistic Wellness & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pachamaya Holistic Wellness & Spa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.

Are pets allowed at Pachamaya Holistic Wellness & Spa?

Yes, cats and dogs stay free. A deposit of MXN 500 per stay is required. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Pachamaya Holistic Wellness & Spa?

Yes, there's free self parking.

Is airport shuttle service offered by Pachamaya Holistic Wellness & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is MXN 750 per vehicle.

What are the check-in and check-out times at Pachamaya Holistic Wellness & Spa?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

Is there an onsite casino at Pachamaya Holistic Wellness & Spa?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Pachamaya Holistic Wellness & Spa and nearby?

Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation onsite includes Pilates and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Pachamaya Holistic Wellness & Spa also has a garden.

Are there restaurants at or near Pachamaya Holistic Wellness & Spa?

Yes, there's an onsite restaurant, Chamana.

What's the area around Pachamaya Holistic Wellness & Spa like?

Pachamaya Holistic Wellness & Spa is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building.

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Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

The hotel was excellent!
Luyue, 2-night trip

8/10 Very good

Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.
BIK FUN, 1-night trip

10/10 Exceptional

I loved the staff and the facilities. Excellent!
Jorge, 1-night trip

10/10 Exceptional

Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Marian, 11-night trip

10/10 Exceptional

It is a very passive hostel, mostly for relaxing and is great for older age groups
Harsh Mukeshbhai, 5-night trip

10/10 Exceptional

Loved the ambience and staff.
ifueko, 7-night trip

8/10 Very good

Quiet and private. Great for zen and relaxation!
Jordan, 2-night trip

10/10 Exceptional

Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Andrew, 4-night trip

10/10 Exceptional

We will be back
Chelsea, 2-night trip

8/10 Very good

The room was goof quality/price
Normand, 2-night trip

10/10 Exceptional

This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Alexandro, 9-night trip

10/10 Exceptional

everything was perfect
Tania, 1-night trip

8/10 Very good

Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Ed, 1-night trip

10/10 Exceptional

It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Christopher, 1-night trip

10/10 Exceptional

The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!
Bruna, 3-night trip

10/10 Exceptional

Pachamaya Palace

This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Chris, 1-night trip

8/10 Very good

Very quite and not crowded
Samuel Daniel, 2-night trip

10/10 Exceptional

ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Helen, 5-night trip

10/10 Exceptional

Lucera at the front desk is awesome!
Gregory, 1-night trip

10/10 Exceptional

Great
huzaifa, 7-night trip

2/10 Poor

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
david, 2-night trip

10/10 Exceptional

Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Natanael, 3-night trip

6/10 Good

It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
Tanju, 7-night trip

10/10 Exceptional

Especially for a solo traveler, safety is the on the top of mind. The place let you feel like at home. Soft and light music playing in the background with aromatic fragrance in the air reduce the stress right away. Either you are relaxing by the pool or stretching on the mat at patio, or sipping and/or dinning under soft lighting surrounded by the green, you will find whatever you need as a break from traveling. Close to the safest area in the city, City hall and public transit, walking distance to the local shopping and hidden jems. With flexible types of accommodations and warm hearted staff, you can find people from all walks of life, different continents and difference age group flocking here even in the slow tourist season.
Krisie, 6-night trip

4/10 Fair

This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.
grace, 1-night trip