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Pachamaya Holistic Wellness & Spa

4.0 star property
Adults-only hotel with outdoor pool, near Plaza 28

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Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, sun loungers
Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished
Exterior
Yoga
Reception
Unwind in Downtown Cancun at Pachamaya Suites, Wellness Spa, Retreats. Tee off on the 18-hole golf course or indulge in a rejuvenating Thai massage and aromatherapy treatments. Enjoy a meal at Chamana restaurant, explore the art gallery and designer stores or relax by the outdoor pool with free cabanas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Gym
  • Pet friendly
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach towels
  • Spa services
  • Massage/treatment rooms
  • Meeting rooms
  • Airport pick-up service
  • Area shuttle
  • Beach shuttle

Feel at home (5)

  • Garden
  • Terrace
  • Dry cleaning/laundry service
  • Free self parking
  • Outdoor swimming pools
The current price is $47
$61 total
includes taxes & fees
Jun 20 - Jun 21

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Double Room

Grand Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Executive Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Executive Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Family Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
In-room massage
  • Sleeps 8
  • 4 Twin Bunk Beds

View all photos for Grand Room

Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Eco-friendly cleaning supplies
Free bottled water
Wardrobe or closet
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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The price is $50
$65 total
includes taxes & fees
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About the neighborhood

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 10 min walk - 0.9 km
  • Puerto Cancun Marina Town Center - 18 min walk - 1.6 km
  • Plaza Las Americas - 2 min drive - 2.1 km
  • Plaza 28 - 2 min drive - 2.3 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Holistic Wellness & Spa

At Pachamaya Holistic Wellness & Spa, you'll be just a 5-minute drive from Plaza Las Americas and Plaza 28. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, body wraps, or aromatherapy. An outdoor pool, a fitness center, and a terrace are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets stay free (dogs and cats only)
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free uncovered onsite self parking
    • Wheelchair-accessible van parking on site
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Area shuttle within 100 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to adults only
    • No alcohol served onsite

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–1:00 PM
  • Restaurant
  • Coffee/tea in a common area
  • Shared refrigerator
  • Water dispenser

What to do

  • Golf privileges
  • Beach shuttle (surcharge)
  • Pilates classes
  • Yoga classes
  • Scooter/moped rentals
  • Shopping
  • Ecotours nearby
  • Cave exploring nearby
  • Wildlife viewing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • Meeting room
  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Beach towels
  • Electric bike charging stations
  • Golf caddy on site
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Spa services
  • Golf clubhouse on site
  • Massage/treatment rooms
  • Music library
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Water dispenser
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • Eco-friendly cleaning products provided

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Chamana - Onsite restaurant.

Fees & policies

Refundable deposits

  • Cash deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200 to 500 per person
  • Airport shuttle service is offered for an extra charge of MXN 750 per vehicle. Maximum occupancy 10
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Frequently asked questions

Does Pachamaya Holistic Wellness & Spa offer free cancellation for a full refund?

Yes, Pachamaya Holistic Wellness & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pachamaya Holistic Wellness & Spa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.

Are pets allowed at Pachamaya Holistic Wellness & Spa?

Yes, cats and dogs stay free. A deposit of MXN 500 per stay is required. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Pachamaya Holistic Wellness & Spa?

Yes, there's free self parking.

Is airport shuttle service offered by Pachamaya Holistic Wellness & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is MXN 750 per vehicle.

What are the check-in and check-out times at Pachamaya Holistic Wellness & Spa?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

Is there an onsite casino at Pachamaya Holistic Wellness & Spa?

No, this hotel doesn't have a casino, but PlayCity Casino (8-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.

What is there to do at Pachamaya Holistic Wellness & Spa and nearby?

Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation onsite includes Pilates and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Pachamaya Holistic Wellness & Spa also has a garden.

Are there restaurants at or near Pachamaya Holistic Wellness & Spa?

Yes, there's an onsite restaurant, Chamana.

What's the area around Pachamaya Holistic Wellness & Spa like?

Pachamaya Holistic Wellness & Spa is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building.

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Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

I loved the staff and the facilities. Excellent!
1-night trip

10/10

Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
11-night trip

10/10

The staff were nice and I used the spa services and had a great massage. They offer yoga and sound baths as well.
1-night trip

10/10

We will be back
2-night trip

8/10

Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
1-night trip

8/10

The room was goof quality/price
2-night trip

8/10

Quiet and private. Great for zen and relaxation!
2-night trip

10/10

It is a very passive hostel, mostly for relaxing and is great for older age groups
5-night trip

10/10

everything was perfect
1-night trip

10/10

Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
4-night trip

10/10

Loved the ambience and staff.
7-night trip

10/10

This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
9-night trip

10/10

It's a Great Place. With wellness clearly from the moment you enter. Special Place.
1-night trip

10/10

This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
1-night trip

10/10

ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
5-night trip

2/10

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
2-night trip

10/10

The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again!
1-night trip

6/10

It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
7-night trip

8/10

Very quite and not crowded
2-night trip

10/10

Great
7-night trip

10/10

Lucera at the front desk is awesome!
1-night trip

10/10

Especially for a solo traveler, safety is the on the top of mind. The place let you feel like at home. Soft and light music playing in the background with aromatic fragrance in the air reduce the stress right away. Either you are relaxing by the pool or stretching on the mat at patio, or sipping and/or dinning under soft lighting surrounded by the green, you will find whatever you need as a break from traveling. Close to the safest area in the city, City hall and public transit, walking distance to the local shopping and hidden jems. With flexible types of accommodations and warm hearted staff, you can find people from all walks of life, different continents and difference age group flocking here even in the slow tourist season.
6-night trip

10/10

Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
3-night trip

4/10

This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.
1-night trip

10/10

When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
1-night trip