Before I start , if you don't speak Turkich or Russian, believe me, this is not the right hotel for you.
Unfortunately, I got the worst surprise the moment I arrived. I found myself booked a room for one person instead of two. ( which was 100% my mistake ), but what made the situation much worse was the way the hotel reacted to this.
The receptionist was extremely rude. For a moment, I thought I'm visiting her property at midnight, not coming to 5 stars hotel !!
The hotel team found my mistake as an opportunity to get maximum benefits instead of trying to find a solution. They made me pay 500 pounds extra !! Although I showed them that the difference between one person or two in any room type in all booking site usually not more than 35 pound pernight !! As they know, I don't have any other option. They refused even to negotiate.
After I had to pay for the room almost twice and with a mutual agreement that the room will have a double bed, they provided us with twin beds room 😅 ( to be honest they asked us to come to the reception the next day at 10 and wait maybe they may change it but I was already overwhelmed to deal with the reception staff again and ruin more my vacation).
The bottom line is that there was zero sympathy, zero knowledge about customer care basics, and they never tried to make any small kind gesture to overcome this issue. If you want to make a profit from a situation, at least try to make it nicely and kindly without an attitude.
