Overall, this was a good place to stay in a nice area of CDMX. I was a little worried when I first arrived because I had just assumed the seemingly recently renovated hotel/room would have AC, but it did not, and it was going to be fairly warm while I was there. It turned out not to be an issue, though it was never cold in the room, so if that's something you need to sleep, etc., beware. Apparently there are some rooms with AC, just not all, so you would need to confirm early with the hotel.
Besides that, the hotel is in a good/safe area, within walking distance to a lot of restaurants and attractions, and was comfortable. I didn't interact with the staff too much, but when I did, they were kind and helpful.
For reference, this wouldn't be a 4 star hotel in the US, but for what it provides in CDMX, that's what I'm giving it.