Sunvivia by Fiesta Americana Mazatlan

Property class: 4
Mazatlán beachfront hotel with spa and restaurant

Choose dates to view prices

Sunvivia by Fiesta Americana Mazatlan is a great choice for your beach stay in Mazatlán, putting you near activities like surfing/body boarding, parasailing, and water skiing. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Papagayo Restaurant serves Regional cuisine and the bar/lounge is a great place to grab a cold drink. Other highlights include a 24-hour fitness center, a snack bar/deli, and a terrace. Fellow travelers say great things about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
$105
The current price is $125 total
includes taxes & fees
Nov 2 - Nov 3

Room options

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a TV, a desk, and a balcony with a view of the beach and mountains.

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a wooden wardrobe, a mirror, and wall-mounted lamps.

Junior Suite, 2 Double Beds, Partial Ocean View

7.4 out of 10
Good
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 2 Double Beds, Ocean View

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, and a marble dining table.

Luxury Suite, 2 Double Beds, Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 6
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Avenida Camaron Sabalo 6291, Zona Dorada, Mazatlán, SIN, 82110

What's nearby

  • Playa Sábalo - 5 min walk - 0.5 km
  • Punta Camaron Beach - 10 min walk - 0.9 km
  • Sea Shell City Museum - 12 min walk - 1.1 km
  • The Mazatlan Malecón - 3 min drive - 2.0 km
  • El Cid Country Club Golf Course - 4 min drive - 1.6 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Los Arcos - ‬6 min walk
  • ‪Rico's Café Zona Dorada - ‬1 min walk
  • ‪Villa Italia - ‬2 min walk
  • ‪La Concha Restaurant - ‬6 min walk
  • ‪Lobby Bar Castilla - ‬3 min walk

About this property

Sunvivia by Fiesta Americana Mazatlan

  • Sunvivia by Fiesta Americana Mazatlan is a great choice for your beach stay in Mazatlán, putting you near activities like surfing/body boarding, parasailing, and water skiing. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Papagayo Restaurant serves Regional cuisine and the bar/lounge is a great place to grab a cold drink. Other highlights include a 24-hour fitness center, a snack bar/deli, and a terrace. Fellow travelers say great things about the helpful staff.

All inclusive details

  • All-inclusive room rates at Sunvivia by Fiesta Americana Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

Hotel size

    • 189 rooms
    • Arranged over 16 floors

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking limited

Other information

    • Smoke-free property

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Reviews

Sunvivia by Fiesta Americana Mazatlan Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pools were excellent, clean, and well-maintained, with great facilities and a pleasant atmosphere. (36 reviews)
  • The restaurant served delicious food, including tortilla soup, and offered excellent service. (29 reviews)
  • The beach was safe, calm, and easily accessible with a perfect temperature for swimming. (22 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Service staff
Location
View
Beach
Food
Restaurant
Ocean
Bed
Family friendly

Reviews

Verified review

10/10 Exceptional

Great location beautiful view. Great pools. Great room
View from our room
Verified review

8/10 Very good

Clean room, pleasant atmosphere . Papagayo restaurant was delicious on site. Would definitely stay here again.
Verified review

8/10 Very good

Our room was can view and that was awesome!
Verified review

8/10 Very good

Everything was good except for the restaurant. I didn’t enjoy the breakfast.
Verified review

10/10 Exceptional

The staff were very friendly and helpful. Especially the valet service guy. The room was clean and our view from the balcony was very nice. The pool areas were maintained well even the bathroom. We didn't try the restaurant, but I bet it would have been good. The waiter serving drinks at the pool was friendly and checked on us when he had a chance. Overall it was a great experience. I definitely recommend, especially if you find a great deal on the price like we did!
Verified review

8/10 Very good

beach view was completely obstructed where we were. room smelled pretty bad . the staff was so nice.
Verified review

8/10 Very good

We had a partial view from our balcony and it was very good. We really enjoyed the balcony. We spent most of our time by the pool. One was a regular temperature pool and the other was a heated pool. Both pools were excellent as well asthe facilities around the pool.
Verified review

6/10 Good

​I’d rate this stay as just okay. The rooms and location are nice, but the service is genuinely terrible. ​I booked this spot specifically to watch the World Cup at the bar, but the bartender completely ignored me to scroll on his phone. Zero service. Meanwhile, I kept getting aggressively targeted by their timeshare staff—at least five times after I already said no. ​The pool and restaurant service were just as bad. Employees huddled together ignoring guests, hostesses looking visibly annoyed when asked for a menu, and having to constantly wave people down just to order. The food is actually good, but the service is non-existent. ​We ended up buying a day pass at a livelier hotel just two doors down in the Zona Dorada, and the hospitality there was incredible—complimentary chips, great drinks, and beachside service. It highlighted just how unwelcoming our own hotel was. The staff here desperately needs to step up their game. I won't be back.
Verified review

10/10 Exceptional

Excelente hotel
Verified review

10/10 Exceptional

Excelente hotel
Verified review

10/10 Exceptional

Been staying in this hotel for 5 years. Beach view is amazing, restaurant by beach, friendly staff and very clean rooms.
Verified review

10/10 Exceptional

Our room overlooked the ocean!
Verified review

8/10 Very good

Good service 😎♥️🙏
Verified review

10/10 Exceptional

Staff members
Verified review

8/10 Very good

Suburbia
Verified review

10/10 Exceptional

My stay at Sunvivia resort and spa was absolutely amazing. Even though it’s now operating under a different name, everything about the hotel remains just as wonderful as when it was known as The INN. The staff is incredibly friendly and welcoming, and the amenities are very convenient. The bedrooms are beautiful, and upgrading to an ocean view was definitely worth every penny. From the parking attendants to the waitstaff, everyone went above and beyond to be helpful and kind. I truly appreciated the outstanding service and accommodations. I will definitely be returning thank you so much for such a great experience!
Verified review

10/10 Exceptional

Ok
Verified review

6/10 Good

The staff was not available to resolve my needs as a handicap traveler!
Verified review

10/10 Exceptional

yes
Verified review

4/10 Fair

Extremely disappointing visit after coming here for past 15 years. Never had a hot shower, broken shower head. The hotel was empty and customer service was nonexistent; no one seemed to care. Poolside restroom out of service entire week both men and women’s room. Difficult to sleep with overly noisy ac fan. Had to shut off. Repairs requested to no avail. Pool water boiling hot. We are done. Not the place we used to love. We will not be back.
Verified review

8/10 Very good

Tiene buena ubicación el personal nos cobraron una persona extra cuando la habitaciones era para 6
Verified review

8/10 Very good

El hotel está en remodelación , poco personal, sin embargo Guillermo(alberca) y Lucio (bufete) hicieron que nuestra estancia mejorara.
Verified review

10/10 Exceptional

Excelente hotel, solo las albercas demasiado caliente el agua
Verified review

10/10 Exceptional

Todo muy bien limpio cómodo. Solo tardado para que nos dieran la habitación al llegar.
Verified review

2/10 Poor

Mi experiencia en este hotel fue muy decepcionante y está muy lejos de lo que esperaba. Desde el inicio tuvimos problemas, ya que la habitación nos fue entregada hasta las 5:30 p.m., cuando el horario de check-in es mucho más temprano. Esto nos hizo perder prácticamente toda la tarde de nuestras vacaciones. La habitación asignada también fue un inconveniente, ya que para poder utilizar el elevador era necesario bajar dos pisos por las escaleras, algo completamente impráctico, especialmente para quienes viajan con equipaje, niños o personas con movilidad reducida. Solicitamos un cambio de habitación e incluso nos ofrecimos a pagar un costo adicional, pero el personal nunca nos dio información clara, seguimiento ni una solución. Durante nuestra estancia ocurrió un incidente aún más grave: se perdió una cartera dentro de la habitación. El hotel levantó un reporte, pero jamás recibimos seguimiento, actualización o una respuesta sobre lo sucedido, lo que nos dejó una muy mala impresión respecto a la seguridad y atención al cliente. En el área de la alberca era común que nunca hubiera toallas disponibles, y en la habitación únicamente había una toalla para el baño. Bajamos personalmente a recepción para solicitar más, ya que nos aseguraron que las enviarían a la habitación, pero nunca llegaron. En general, el servicio fue deficiente, hubo falta de comunicación, poco interés por resolver los problemas de los huéspedes y una evidente falta de seguimiento a situaciones importante