I recently stayed at the Malmaison Hotel, which claims a 4-star standard. Check-in was simple and efficient, and the suite I was given was surprisingly spacious. However, the room was grubby, tired, and showed clear signs of wear, with furnishings and carpets both in the suite and throughout the hotel appearing worn and untidy. I was particularly disappointed to find broken glass on the bathroom floor, and the bath tap dripped continuously through the night, further disturbing sleep alongside the noise of screeching seagulls directly outside the attic suite.
Having stayed here in the past when the hotel was always immaculate, this was a let-down. The property is in need of refurbishment in certain areas, though it still has the potential to be a fabulous hotel once again. On a positive note, the food in both the bar and at breakfast was terrific, and the staff service throughout my stay was excellent.