We booked a stay at Hotel LBI specifically to keep our family (including 2 young children and a baby) warm and safe during the snowstorm. Unfortunately, the hotel lost power around 10 PM, and it never returned during our stay.
When we asked the front desk about heat, we were told — very rudely — that there would be no heat all night. With three children, including a baby, in the middle of a blizzard, this was terrifying. No extra or warm blankets were offered, and our family of five had to sleep together in one bed with thin hotel sheets, just to stay warm.
By morning, there was still no power. Despite guests being snowed in, there were no basic provisions — no water, no breakfast, and barely any coffee. Guests were sharing a single Keurig machine with limited supplies. One polite woman from Denmark gave me her coffee since there was none left as she said she was just using it warm her hands since we were still without heat.
We received no refund or compensation, even though we had no power, no heat, and no amenities the entire stay. The food we brought spoiled in the refrigerator, and we were left feeling scared and helpless trying to keep our children — especially our baby — safe.
This experience was extremely disappointing and unacceptable given the circumstances.