2/10 Mediocre
15 de febrero de 2026
Took more than 90 mins to check in.
I showed my confirmation email from hotels.com to the staff.
They refused to let me in to a room while they sorted the issue (a tech issue unrelated to me) out.
Got in after 1am. Not what I forked out $450 per night for.
The manger - Xin Jin | Executive Assistant Manager - Rooms - contacted me the following day. The apology was hopeless. He was terrified of a bad review but not willing to take responsibility. Claimed they are committed to assisting in any way possible. Hard to see how that is possible. The problem was avoidable if they were properly trained. Unless it is Rydges policy to prevent customers from accessing the room even after they present proof of purchase.
Either way it was a total debacle.
And not once was I even offered compensation.
David
David, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com

































