If I could give zero stars, trust me, I would. ...My stay at this hotel room 529 was the worst experience ever. ...The room was filthy and reeked of dog urine, with stains on the floors and chairs. ...There was food smeared on the windows and hair in the shower. ...I even woke up to a spider crawling on me, and there was a used tampon wrapper left in bathroom trash . ...The cost of parking was higher than what was originally told to us, and homeless people kept approaching us in the parking lot asking for money, making it feel very unsafe. ...The air conditioner was so loud it kept me up, and the pool was closed without warning. ...On top of everything, my daughter ended up with a severe eye infection, which I believe was caused by the unsanitary conditions. ...When I reported all of this to Hotels.com, they reached out to the hotel manager, but the manager never responded. ...Hotels.com refused to issue a refund, claiming they couldn’t help since it wasn’t a cancellation issue. ...Even after I provided photos as proof of the disgusting conditions, all they offered was a measly $10 credit. ...Both this hotel and Hotels.com showed zero care for their customers or the safety of their listings. ...Save yourself the trouble and book with a company that values its customers' experience and safety.