While planning our dream vacation we only had time for one night deep in the fjords. We spent hours searching for the ideal hotel location with a magnificent view. We reserved 5 months in advance (paid on Dec 12, 2024). We even upgraded to a SUPERIOR room with Waterfront VIEW (Canal View) to make the one night even more special. SADLY, when we checked in at 16:30, we received a somewhat run-down room with a tiny bathroom and a view of some roof tops and the motorway. The beautiful photos of magnificent views & large bathrooms on Hotels.com were not our reality. We politely asked the front desk if they had any superior rooms available that had a view of the water (Canal View) as our reservation stated a “Canal View”. The kind lady said that they did not have any other available rooms. However, one hour later, a tour bus of guests arrived (this means that there were other rooms STILL available when we had inquired). The location and common areas of the hotel are fantastic. The breakfast was EXCELLENT (Thon Hotels have always had the best breakfast). But, when friends ask about the world famous Norway fjords, our hotel room experience was not what we reserved. :-(