8/10 Muy bueno
26 de septiembre de 2025
We enjoyed our stay, the hotel and entertainment was absolutely brilliant, the all inclusive food was really good at lunch and dinner times. The drinks were lovely.
Only a few issues for example we first recieved a 'family room with partial sea view' when we booked a sea view room and wasnt informed of this when checking in, it took two days for the room to become avaliable, why i dont know because we had booked it so they clearly over booked! Eventually we got the room we had booked!
The second issue we had was laundry, we sent a hoodie off for cleaning in the bag with the paper inside, we had to stop house keeping from throwing it with the rubbish, the next day recieved a note to see reception, they told us we hadnt given the paper with the laundry, which we did, the next day after that, the laundry came back with the same piece of paper we sent with it stapled to it, so we had sent it!!! And with the same stains on the jumper it was sent with so it had not even been washed!
Apart from these issues we had a lovely stay and these issues would not stop us returning in the future!
Michaela
Michaela, viaje de 7 noches
Opinión verificada de un huésped de Hoteles.com
