Upon our arrival, we were given a room with no air conditioning. The front desk never bothered to mention that the air conditioning was not working. After two nights of sweltering heat, we finally requested a different room which we were given, but the room was smaller, again this was not adequately communicated in advance. Advertised amenities are gatekept. You need a reservation for the rooftop, which is difficult to get. You also need a reservation for the pool and you are held to a one hour maximum limit. When presented with questions the front desk is either un knowledgeable or rude or both. I’m never ever staying here again. Lastly, the area that the hotel is located in is a little rough. One plus is the proximity of the metro.