I have had a mixed experience with Ramada. During my check-in, I was just handed a key. No one told me where the elevators are, where my luggage is, and how to get to my room. I must say that the room was very clean and I appreciate that. During breakfast, people should have access to drinking water, the toaster should be replaced, live stations should be able to better manage the queue. Another key issue we had was noise. Since the property is right on the street, the rooms should have better sound-proofing. Our sleep quality was significantly affected by car horns everyday and one day the other hotel across the street played music so loud from 7 am to 11 pm that we could feel the beats in our room. This was very distressing. I had/still have an issue with my Wyndham account. I talked to night shift Duty Manager who asked me to talk to Duty Manager during day time. I talked to him, he tried with my phone, and then asked me to email my issue. I emailed on 28 February, and yet to get any response. During check-out, I asked for a bill and the reception told me that they can't give me any bill as I booked through a third party website!!!
Well, apart from these experience, I generally liked my stay. The location is great, the rooms are spacious and clean, housekeeping staff are courteous, breakfast is good. But the above issues should be addressed. I also would like to give a special shout out to Madhavi (I hope I spelled her name correctly)! She has been very helpful.
