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Ruby by Serain Residences

4.0 star property
Apartment with outdoor pool, near Cavill Avenue

Choose dates to view prices

Ruby by Serain Residences offers a great location, putting you within a 15-minute walk of Cavill Avenue and Surfers Paradise Beach. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. A terrace and a garden are other highlights, and apartments offer conveniences like kitchens and washers/dryers. The property is just a short walk to public transportation: Cypress Avenue Station is 7 minutes away.

Reviews

6.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (10)

  • 7 smoke-free apartments
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Fitness center
  • Terrace
  • Air conditioning
  • Garden
  • Self-serve laundry
  • Barbecue grills

Feel at home (6)

  • Kitchen
  • Separate dining area
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $101
$236 total
includes taxes & fees
Jun 4 - Jun 5

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Economy Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Economy Apartment, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

Economy Townhome, 3 Bedrooms, Non Smoking | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Economy Townhome, 3 Bedrooms, Non Smoking

  • 150 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premier Apartment

Premier Apartment | Beach/ocean view

Premier Apartment

  • Partial ocean view
  • 124 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 4 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

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includes taxes & fees
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About the neighborhood

Map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217

What's nearby

  • Chevron Renaissance - 7 min walk - 0.6 km
  • Surfers Paradise Beach - 7 min walk - 0.6 km
  • Cavill Avenue - 10 min walk - 0.9 km
  • Slingshot - 12 min walk - 1.1 km
  • SkyPoint Observation Deck - 19 min walk - 1.6 km

Getting around

  • Coolangatta Airport (OOL) - 44 min drive
  • Helensvale Station - 22 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Gold Coast City Coomera Station - 29 min drive
  • Cypress Avenue Station - 7 min walk

Restaurants

  • ‪Clock Hotel - ‬9 min walk
  • ‪Nosh Pan Asian - ‬8 min walk
  • ‪Citrique - ‬8 min walk
  • ‪Betty's Burgers & Concrete Co. - ‬10 min walk
  • ‪Castaway Coffee Bar - ‬9 min walk

About this property

Ruby by Serain Residences

  • Ruby by Serain Residences offers a great location, putting you within a 15-minute walk of Cavill Avenue and Surfers Paradise Beach. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. A terrace and a garden are other highlights, and apartments offer conveniences like kitchens and washers/dryers. The property is just a short walk to public transportation: Cypress Avenue Station is 7 minutes away.

At a glance

DONE

Property size

    • 7 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • There is no front desk at this property
    • The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
    • Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
    • If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Free secured self parking on site

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cleaning supplies
  • Electric kettle
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Hair dryer
  • Towels provided
  • Toilet paper
  • Shampoo
  • Free toiletries
  • Soap

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • LED TV

Outdoor areas

  • Furnished balcony
  • Terrace
  • Barbecue grill
  • Garden
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Guidebooks/recommendations
  • Iron/ironing board

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)

General

  • 7 rooms

Fees & policies

Refundable deposits

  • A damage deposit of AUD 300 will be collected before check-in

Optional extras

  • Housekeeping is offered for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

This property is professionally cleaned.

Also known as

Ruby Apartment By Hostrelax

Ruby by Serain Residences Apartment

Ruby by Serain Residences Surfers Paradise

Ruby by Serain Residences Apartment Surfers Paradise

Frequently asked questions

Is there a pool at Ruby by Serain Residences?

Yes, there's an outdoor pool.

Are pets allowed at Ruby by Serain Residences?

Sorry, pets aren't allowed.

Is parking offered on site at Ruby by Serain Residences?

Yes, there's free self parking.

What are the check-in and check-out times at Ruby by Serain Residences?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:00 AM. Contactless check-in and check-out are available.

What is there to do at Ruby by Serain Residences and nearby?

Ruby by Serain Residences has an outdoor pool and a fitness center, as well as a garden.

Does Ruby by Serain Residences have a kitchen or kitchenette?

Yes, there is a kitchen which also includes cookware, a refrigerator, and a microwave.

Does Ruby by Serain Residences have any outdoor private spaces?

Yes, each apartment features a furnished balcony.

What's the area around Ruby by Serain Residences like?

Ruby by Serain Residences is located near Budds Beach in Surfers Paradise, a short 7-minute walk from Cypress Avenue Station and 12 minutes' walk from Cavill Avenue.

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Reviews

Ruby by Serain Residences Reviews

6.0

Good

7.2

Cleanliness

6.2

Amenities

6.6

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Kristel, 4-night trip
Verified

8/10 Very good

Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Michael, 1-night trip
Verified

6/10 Good

For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Natasha, 2-night trip
Verified

6/10 Good

Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Kenneth William, 2-night trip
Verified

6/10 Good

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
2-night trip
Verified

6/10 Good

Noisy
s, 4-night trip
Verified

2/10 Poor

Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Tryphosa, 2-night trip
Verified

2/10 Poor

Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
David, 11-night trip
Verified

2/10 Poor

​The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. ​The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. ​It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. ​I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
Rochelle, 2-night trip
Verified

2/10 Poor

問題だらけだった
MASUMI, 4-night trip
Verified

4/10 Fair

terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Aya, 1-night trip
Verified

10/10 Exceptional

Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
1-night trip
Verified

10/10 Exceptional

The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
1-night trip
Verified

8/10 Very good

kuei jen, 2-night trip
Verified

6/10 Good

Pinyu, 4-night trip
Verified

10/10 Exceptional

Sacha, 3-night trip
Verified

6/10 Good

Tenylle, 2-night trip
Verified

2/10 Poor

Tracey, 1-night trip
Verified

6/10 Good

Keeli, 2-night trip
Verified

2/10 Poor

David, 1-night trip
Verified

10/10 Exceptional

Brett, 6-night trip
Verified

4/10 Fair

Stephen, 4-night trip
Verified

10/10 Exceptional

Luca, 1-night trip
Verified

2/10 Poor

Amrit, 4-night trip
Verified

10/10 Exceptional

Casey, 2-night trip