Entire apartment

Ruby by Serain Residences

Property class: 4
Apartment with outdoor pool, near Surfers Paradise Beach

Choose dates to view prices

Ruby by Serain Residences offers a great location, putting you within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. A terrace and a garden are other highlights, and apartments offer conveniences like kitchens and washers/dryers. The property is just a short walk to public transportation: Surfers Paradise North Station is 5 minutes and Cypress Avenue Station is 7 minutes.

Reviews

6.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning
$127
The current price is $239 total
includes taxes & fees
Nov 11 - Nov 12

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Apartment, 1 Bedroom

A modern hotel room with a large bed, a nightstand, and a window offering a city view.

Economy Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Apartment, 2 Bedrooms

A modern hotel room with a large bed, a nightstand, a lamp, and a city view through large windows.

Economy Apartment, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

A modern hotel room with a large bed, a nightstand, and a view of a balcony with plants.

Economy Townhome, 3 Bedrooms, Non Smoking

  • 150 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Twin Beds and 1 Double Sofa Bed

View all photos for Premier Apartment

A high-rise building with a view of the ocean and other buildings.

Premier Apartment

  • Partial ocean view
  • 124 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 4 Twin Beds and 2 Double Sofa Beds

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includes taxes & fees
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About the neighborhood

Map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217

What's nearby

  • Budds Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 7 min walk - 0.6 km
  • Surfers Paradise Beach - 7 min walk - 0.6 km
  • Cavill Avenue - 10 min walk - 0.9 km
  • Slingshot - 12 min walk - 1.0 km

Getting around

  • Coolangatta Airport (OOL) - 44 min drive
  • Helensvale Station - 22 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Gold Coast City Coomera Station - 29 min drive
  • Surfers Paradise North Station - 5 min walk
  • Cypress Avenue Station - 7 min walk
  • Main Beach Station - 22 min walk

Restaurants

  • ‪Sandbar - ‬11 min walk
  • ‪Clock Hotel - ‬9 min walk
  • ‪Chiangmai Thai Restaurant - ‬7 min walk
  • ‪Nosh Pan Asian - ‬8 min walk
  • ‪Betty's Burgers & Concrete Co. - ‬10 min walk

About this property

Ruby by Serain Residences

  • Ruby by Serain Residences offers a great location, putting you within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. A terrace and a garden are other highlights, and apartments offer conveniences like kitchens and washers/dryers. The property is just a short walk to public transportation: Surfers Paradise North Station is 5 minutes and Cypress Avenue Station is 7 minutes.

At a glance

Property size

    • 7 apartments

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
    • Contactless check-out available

Special check-in instructions

    • There is no front desk at this property
    • The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
    • Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
    • If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured onsite self parking

Other information

    • Smoke-free property

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Reviews

Ruby by Serain Residences Reviews

6.0

Good

7.4

Cleanliness

6.4

Amenities

6.6

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Verified review

10/10 Exceptional

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Verified review

6/10 Good

Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Verified review

6/10 Good

For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Verified review

6/10 Good

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Verified review

8/10 Very good

It left a lot to be desired.
Verified review

6/10 Good

Noisy
Verified review

2/10 Poor

Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Verified review

2/10 Poor

​The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. ​The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. ​It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. ​I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
Verified review

2/10 Poor

問題だらけだった
Verified review

2/10 Poor

Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Verified review

4/10 Fair

terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Verified review

10/10 Exceptional

Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Verified review

10/10 Exceptional

The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Verified review

8/10 Very good

Verified review

6/10 Good

Verified review

10/10 Exceptional

Verified review

6/10 Good

Verified review

2/10 Poor

Verified review

6/10 Good

Verified review

2/10 Poor

Verified review

10/10 Exceptional

Verified review

4/10 Fair

Verified review

10/10 Exceptional

Verified review

2/10 Poor