Hotels in Puerta de Hierro

"This boutique hotel was beautiful and in a great central area. The staff were amazing and very friendly. My only recommendation is that the bed sheets be switched out, my sheets had stains and some of the people I traveled with mentioned their sheets had stains as well. Also, there was a lot of hair on my bed. Other than that this hotel was great. I loved the pool area. My margaritas were amazing. I wasn’t too fond of the breakfast selection but it got me through. "

"Reception was OK. Most of the staff were cordial, notably the young men serving in the restaurant and those working in the baggage area in the lobby, and the pool attendants. The room had a tiny dribble of cold water in the shower, no water at all (literally) in the taps of the bath tub, and a usable but small amount of cold water in the sink. We ended up taking our showers in the jacuzzi area several floors below our room, which was challenging because there are no bathrobes provided, On arrival the kettle in the room worked, which we needed because no drinkable water was available in the room or in the public spaces, (apart from one container of juice 11 floors below in the lobby), After boiling one kettlefull of water it ceased to work. It was not difficult to get it replaced, however. At checkout we were charged for minibar items that we did not even know were in the minibar and certainly had not consumed. The taxi drivers were very pleasant but I would prefer not to have been reminded to tip them. I always tip generously, there is no need to ask me for a tip."

"I will definitely book this hotel for our family vacation"

"Amazing property, history and arquitecture, however the service was not the best, i was there 5 years ago with my husband and the service was outstanding compare to this time around. Sadly, it has left me with a disappointing feeling as this is an outstanding hotel. Please ask foe late check out and they informed me that we were OK to stay until 1 PM. However, they keep pressuring my dad to leave at noon the room and told him that he was past his check out time, really rudely and he was going to get charged. Also, we were supposed to do the tour of the hotel at 5 PM and the tour guy showed up at 5:30 and he was completely unprepared and didnt really know much of the history of the hotel. Definitely the service is not as it used to be.."

"All customers service was very helpful,clean rooms and very closed to the beach, has a pool on top floor also clean"

"Deberían hacer más variedad de desayunos y también nuestra habitación se mojaba el piso a cada rato de la nada aparecía mojado!!!"

"This place is everything you want in resort staying "

"beautiful"

"The hotel was very clean even the pool areas. Had so many options for hanging outside."