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Napoleon Hotel
8/10 Good
"Older building with real character. Staff was helpful and kind. Breakfast was good. I wasn't a fan of the elevators and the number of steps required to even access the elevators. My husband is not handicapped, but that was alot for him - especially with bags."
"We had 2 different experiences here. We stayed 4 nights in a suite here on ground floor. That experience was very bad. The soundproofing from outside was bad. Every night we heard trash pick and cleaning service operate from outside on the road. Also the room smelled horrible with the outside trash and the drain pipes on the restroom. We had to constantly spray perfumes. We checked out and went to Florence and came back for another night stay. They gave us a different suite on 3rd floor this time. This is totally opposite experience. This room was wonderful. And sounds no longer were there and we thoroughly enjoyed this room. My suggestion is to get a higher floor room. The front desk staff were very friendly and helpful. The lady at the front desk was very nice and she even offered me to help with payment for the drinks in the minibar as we’re running late for the train. The staff at breakfast were terrible. A very opposite experience of Italian hospitality in breakfast room. The lead lady was not good and she was not inviting. If appears that she deals with customers every day and hates her job watching other people eat in rush. It’s true and it’s a difficult job! But she must handle with grace. The other staff at breakfast were nice and helped us. Overall it’s a mixed feeling. I truly felt the hotel is a true 4 star hotel with efforts made by staff. They should take care of the lower floor rooms and smells situation. Also they must put pleasant one incharge of breakfast"
"The rooms were spacious and nice. The bathroom was fairly small with limited space to put things. There was only one mirror in the room which made it difficult for 3 people to get ready at the same time. Would be nice if there was a full length mirror. The room had motion sensor lights that came on which was rather annoying in the middle of the night that even movement in the bed would turn the light on or if someone got up to the bathroom it would wake everyone up with the lights. Communication was often frustrating as you are communicating with an AI bot. It was a good location right next to train station and multiple bus stops. Positive is it had a great AC unit!"
"UNA Hotels Deco is an excellent hotel with excellent service and great location which is near to lots of good eateries. My only feedback is our bathroom shower system was not working well. It’s very hard for me to change the overhead shower to the hand held one. Please do something about that. My room was 127."
"The room was clean and it’s a normal space for a hotel room. The hotel was nice, I like the set up, with work spaces, lounges inside and outside of the hotel. Very cool. The only thing is, if you want to go to Vatican City, which the majority of the things we wanted to do, including the Coliseum, we had to catch a taxi every day, twice a day. Taxi fare is expensive. And it takes about 25-30 mnts. Not whole of of things to do near the hotel."