One of the best hotels that my family and I have stayed in. We have used a lot of different hotels throughout the world and Shangri La Colombo ranks one of the best we have stayed in. Even with all the difficulties SL is in now, the hotel staff saw to our comfort without any complaints. I salute the staff and management for their gracious hospitality. Thank you!
One of the best hotels that my family and I have stayed in. We have used a lot of different hotels throughout the world and Shangri La Colombo ranks one of the best we have stayed in. Even with all the difficulties SL is in now, the hotel staff saw to our comfort without any complaints. I salute the staff and management for their gracious hospitality. Thank you!
There are multiple activities within walking distance - casino, spa, bar, pool. sea, restaurant, shopping mall, etc. The hotel is self contained and enjoyable by family members of different ages. It is affordable compared to other hotels in Colombo. It is new and well maintained. Staff speak English, friendly, and helpful.
There are multiple activities within walking distance - casino, spa, bar, pool. sea, restaurant, shopping mall, etc. The hotel is self contained and enjoyable by family members of different ages. It is affordable compared to other hotels in Colombo. It is new and well maintained. Staff speak English, friendly, and helpful.
Sivapathasunderam
Reviewed September 22, 2023Reviewed September 22, 2023
Dear ITC Management and Team, my stay at ITC Colombo was truly outstanding. From the moment I arrived, Devmi made check-in smooth and welcoming, and Pradeep handled my luggage efficiently and with great care. Devmi also walked me through the in-room iPad, which made things like lighting wonderfully simple. At checkout, Sheena was exceptional, warm and professional, and Devmi checked in about my plans, which I really appreciated. Having stayed at other five-star properties in Colombo, this...
Dear ITC Management and Team, my stay at ITC Colombo was truly outstanding. From the moment I arrived, Devmi made check-in smooth and welcoming, and Pradeep handled my luggage efficiently and with great care. Devmi also walked me through the in-room iPad, which made things like lighting wonderfully simple. At checkout, Sheena was exceptional, warm and professional, and Devmi checked in about my plans, which I really appreciated. Having stayed at other five-star properties in Colombo, this...
Timothy
Reviewed September 28, 2026Reviewed September 28, 2026
We were disappointed that we were unable to stay more than one night! My partner and I misread our flight schedule and had to leave a night earlier than anticipated. The Cinnamon Red staff were wonderful and we were given a beautiful room fir our final night in Colombo. We paid extra for late check-out and it was worth it! We will definitely stay again if we're lucky enough to visit Sri Lanka again. Thank you
We were disappointed that we were unable to stay more than one night! My partner and I misread our flight schedule and had to leave a night earlier than anticipated. The Cinnamon Red staff were wonderful and we were given a beautiful room fir our final night in Colombo. We paid extra for late check-out and it was worth it! We will definitely stay again if we're lucky enough to visit Sri Lanka again. Thank you
Magical hotel in the best area of Sri Lanka. Unlike other high end hotels, you really feel like part of the Cinnamon community here. I had wonderful days just staying in the hotel and getting work done in the magnificent lobby while drinking coffee and eating delicious pastries . The restaurants are all top notch and the service was amazing. Looking forward to another stay soon . It's like a hub for the Sri Lankan cultural elite. The decor also stands apart from other five star hotels - truly...
Magical hotel in the best area of Sri Lanka. Unlike other high end hotels, you really feel like part of the Cinnamon community here. I had wonderful days just staying in the hotel and getting work done in the magnificent lobby while drinking coffee and eating delicious pastries . The restaurants are all top notch and the service was amazing. Looking forward to another stay soon . It's like a hub for the Sri Lankan cultural elite. The decor also stands apart from other five star hotels - truly...
Anonymous traveler
Reviewed February 22, 2015Reviewed February 22, 2015
GREAT location in heart of city overlooking ocean! I needed early check-in after 30 hours of travel and the lobby staff was very helpful. I will be staying here again & have recommended this place to my friends.
GREAT location in heart of city overlooking ocean! I needed early check-in after 30 hours of travel and the lobby staff was very helpful. I will be staying here again & have recommended this place to my friends.
Jay
Reviewed November 1, 2019Reviewed November 1, 2019
Friendly staff ... good location ... does not surprise me that this hotel has hosted kings and queens during the last 150 years. I got good service from Shayna at the restaurant there ... nice breakfast buffet.
Friendly staff ... good location ... does not surprise me that this hotel has hosted kings and queens during the last 150 years. I got good service from Shayna at the restaurant there ... nice breakfast buffet.