Hotels in Berwyn Heights

"There room was great and the staff was helpful. My room key was not working for 2 days due to computer errors and i had to be escorted to my room by a staff member. "

"Front desk was amazing please change the carpet in some of your rooms "

"Great stay per usual. No issues. 10/10."

"I had a comfortable stay and the staff was warm and welcoming. This was my second stay there."

"While the rooms are lovely and the sheets were immaculate, I needed help with three things - 1) the front desk had to send an engineer to help me set up the Chromecast (there really was an issue, but the engineer came up at 930 pm and solved it) 2) the shower head was old and was not providing sufficient water flow and was malleable enough to where me trying to clean the openings was just squishing them (the showerhead wasn’t just cleaned, it was replaced by the time I got back to the room, but that tells you about the state of the hardware), the shower curtain was dirty - and again, they replaced the single-layer one with a replaceable liner fabric one (which tells you you have to ask for a clean and a modern liner and a shower head that works because they won’t update it on their own), and the repair team left two sharp items on the floor as a failure of sweeping the floor after the repair. I brought them to the front counter and other than an apology there was no effort to remedy this (they asked me if I needed medical help after stepping on it). So, it’s nice…. But you have to ask for basics. They’ll come through and help but they’ll still miss the mark. I’d stay here again but I’d adjust expectations tremendously."

"Staff was very helpful, nice and professional. Room was very clean and the bed was extremely comfortable. Near everything.. I would definitely stay there again"

"It would have been nice to have a small refrigerator in the rooms."

"This is a wonderful property with an extremely convenient shuttle service to the airport and the Amtrak/MARC Rail Station. "

"We had an amazing experience. From the young man at the front desk when we checked in, the easy check in process, the views, the clean room...I could go on forever. We had a small issue with our room where there was no power on one side but it was fixed in less than 10 minutes and it was only because room service had mistakenly unplugged something. We will definitely stay again, and may only chose this hotel in the future. Oh, and did I mention the restaurant! Food and service was EVERYTHING! "