Western Division Hotels

"Amazing property all around.. Loved it and will be back soon .."

"Great service overall! I felt very welcomed!"

"Very disappointed with our stay. We had stayed here twice before and the overall care and attention to the simple basic room needs for guests were not met. Took 4 trips to the front desk to even get cards to open the door. Was a fault with the machine on the door. Aircon not working after night two became unbearable group had to move rooms only to have rain drip on their heads over night. Not once were the rooms completely replenished of basic necessities. Ie. towels, then a floor mat for the shower, toilet paper, water, tea, milk. We had to daily ask for something the staff had forgotten. My bed sheets were pilled to the point it felt like I was sleeping on sand. After day 5 we gave up asking for the basic necessities and just worked around what we had. Travelled with a group coming for a special occasion and the stay put a huge damper on the holiday having to come back to your room, no toilet paper, no water, no soap. You go on holiday to relax, and trust the hotel takes cares of basic needs. This is a Hilton branded hotel, guests should expect better. Understand it’s a chilled vibe at the island resorts, however believe it or not guests still need toilet paper. It’s basic room service."

"Tokoriki island and the views of the ocean are stunning. What makes the experience really good is the friendly and extremely helpful staff. The managers are really working hard to make the stay of their patrons a memorable one. They went out of their way to accommodate my grandson who has Down Syndrome, is non-verbal and autistic. A blunder of a room service order was handled with lots of attention and care to prevent similar mishaps. I want to thank the managers and all their staff who went out of their way to make our stay really enjoyable."

"Great staff and very helpful porter. I didn't get his name."

"Lovely big pools, beautiful views from ocean view room"

"Breakfast was included But was mostly pastries and cereals There where some veggies filled naans which where delicious Well set up but uninspired"

"The room was pretty basic and clean, but the property felt old and tired. While I didn't see any bugs, it kind of had the feeling of a roach hotel, so I slept with the lights on. I paid for in-room Wi-Fi, but it didn't work 95% of the time. Service in the dining room was very, very slow. On the bright side, it was very convenient to the airport, within walking distance, but with a free shuttle that drops off / picks up at the terminal. I woke up at 3am and found that the running water had been shut off, but it was back on by 4am, in time for a nice hot shower."

"We stayed here one night spontaneously due to a cyclone coming thru and our other plans being cancelled. The rooms were very clean, the buffet breakfast was good. The staff were wonderful. "