Short Summary :Bed bugs, no Wi-Fi in rooms, no hot water, and significant cleanliness issues.
Positives first: after requesting transport for a 5am arrival, we were pleasantly surprised and appreciated being greeted at the resort.
Unfortunately, the stay quickly went downhill. Our "villa" was a demountable with thin adjoining walls. I scratched all night and discovered bed bugs, some still crawling on the bed sheet. We were moved to another room without question.
The location is convenient, close to Wailoaloa Beach, restaurants and bars. Service-wise, some staff were friendly, while others were uncommunicative.
No Wi-Fi. We were told it only worked in the common areas, and there was no connection in the rooms. Not acceptable in 2026. This should be clearly disclosed, as all guests would expect in-room Wi-Fi.
The rooms are tired and poorly maintained. We found dirty pillows, grimy drains, worn fixtures, stained toilets, and general cleanliness issues. Doonas are supplied without a bottom sheet, directly against your body and appeared to be sun-dried rather than laundered between guests.
There are no pool loungers or pool towels, rooms are serviced only every third day, and proper hot water was generally unavailable due to ageing solar water systems. Daily smoke from a rubbish incinerator metres away burning plastic and refuse filled nearby villas.
Overall, despite some helpful staff and a good location, the resort falls well short of basic expectations.