Hotels in Playa Mujeres

"Very good stay, almost all the staff was very nice and helpful. I only had one rude person at the deli. You advertise as having vegetarian vegan options but this was not the case in your Deli."

"The staff were very attentive and helpful"

"Stayed for SB with a group of 5. One of the things I usually look forward to most when visiting Mexico is the hospitality, but here it was very inconsistent. Some staff members were kind and welcoming, while others were incredibly rude. The condition of the resort also needs serious attention. Our fridge didn’t work, the balcony door wouldn’t close which made the room hot and uncomfortable, and the shower door didn’t close properly. There were also only two outlets in the entire room, which is very inconvenient for multiple guests. Several amenities that were advertised were either broken or unavailable. The zipline didn’t work during our stay. The snack bar that was supposed to be restocked daily never existed. The beach bar had no one working there, so it was closed the entire time. Dining was another major issue. Only one restaurant was open for lunch most days. The buffet and restaurants sometimes didn't open on time and the options are more limited than it seems Basic resort operations also seemed poorly managed. Towels at the pool run out by around 10 AM, which is something basic. At breakfast, they also ran out of plates and cups multiple times.One of the elevators was out of service our entire stay. The resort itself feels very run down, and it’s clear that management has a lot of work to do to improve both the facilities and the guest experience. The resort did not live anywhere near the expectations. I would write 10x more if they didn't cap me on characters"

"Friendly staff "

"Good good good"

"Really good I loved!!!"

"super friendly staff"

"Cozy, beautiful resort with great food."

"This was my second time staying at Finest Playa Mujeres. My first visit was about 10 years ago when the resort had just opened, and I’m happy to say the quality has remained very good over the years. The service continues to be excellent. I especially want to recognize Jeremías at the bar and Julio at the Finest Club bar. Both were very kind and attentive and truly made our experience better. The drinks are even better than I remember from my first visit, and the food was also very good with plenty of variety. Like any place, there are always small things that could improve. When we visited Domo, the restaurant in the Finest Club area, the air conditioning was not working, which made the experience a bit uncomfortable. Also, at times there was only one bartender at certain bars, especially at the pool bar, which can be a lot for one person when it gets busy. Overall, I would definitely recommend this resort. It works well for families because there are activities for children, but it also has adults-only areas for those looking for a quieter stay. I didn’t travel with my kids this time, so I can’t comment in detail on the children’s activities, but it was clear there were many options available. We would definitely consider coming back in the future. Please pass along our thanks to Jeremías and Julio for their great service."