Right in the heart of Playa del Carmen, Hotel Turquesa offers a warm welcome with an airport shuttle and a breezy terrace. Connect to WiFi, explore nearby beaches and get assistance from multilingual staff who have left a lasting impression on previous guests.
Reviews
7.27.2 out of 10
Good
Popular amenities
Airport transfer
24/7 front desk
Non-smoking
Air conditioning
Free WiFi
Main amenities (9)
Daily housekeeping
Near the beach
Airport shuttle
Terrace
24-hour front desk
Air conditioning
Multilingual staff
Luggage storage
Tour/ticket assistance
Feel at home (5)
Private bathroom
Television
Terrace
Daily housekeeping
Free toiletries
Room options
Available filters for rooms
Showing 1 of 1 room
View all photos for Double Standard
Double Standard
Highlights
Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room safe
16 sq m
Sleeps 2
1 Double Bed
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What's nearby
Quinta Avenida - 6 min walk - 0.6 km
Playa del Carmen Main Beach - 8 min walk - 0.7 km
Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
Mamitas Beach - 19 min walk - 1.6 km
Xcaret Eco Theme Park - 10 min drive - 9.1 km
Getting around
Cancun Intl. Airport (CUN) - 51 min drive
Tulum Intl. Airport (TQO) - 96 min drive
Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
Airport shuttle (surcharge)
Restaurants
Casa Sofia - 8 min walk
Lara & Luca - 9 min walk
Empanadas y Salbutes de la Juárez - 3 min walk
Aguas Frescas - 3 min walk
Aereo Café Bar - 4 min walk
About this property
Hotel Turquesa
When you stay at Hotel Turquesa, you'll be in a great location, within just a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Also, Playa del Carmen Maritime Terminal and Playacar Beach are within just a 10-minute walk.
Languages
English, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
28 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Parking
No onsite parking
Transfers
Airport shuttle*
Other information
Smoke-free property
Caters to LGBTQ guests
LOB_HOTELS
Property amenities
What to do
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
Terrace
Accessibility
Upper floors accessible by stairs only
ROOM
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
More
Daily housekeeping
In-room safe
MONETIZATION_ON
Fees & policies
Refundable deposits
Breakage deposit: USD 50 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 2.99 per accommodation, per night
Optional extras
Airport shuttle service is offered for an extra charge
Policies
This property caters to LGBTQ+ guests.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen
HELP_OUTLINE
Frequently asked questions
Does Hotel Turquesa offer free cancellation for a full refund?
Yes, Hotel Turquesa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Turquesa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Turquesa?
Sorry, there's no onsite parking at Hotel Turquesa.
Is airport shuttle service offered by Hotel Turquesa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Turquesa?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Turquesa?
No, this hotel doesn't have a casino, but Riviera Gran Casino (11-min walk) is nearby.
What is there to do at Hotel Turquesa and nearby?
Recommended spots to visit include Quinta Avenida (7-min walk) and Playa del Carmen Maritime Terminal (8-min walk), along with Playa del Carmen Main Beach (10-min walk) and Mamitas Beach (1.2 mi).
What's the area around Hotel Turquesa like?
Hotel Turquesa is in Playa del Carmen Centro, a short 10-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Quinta Avenida.
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Hotel Turquesa Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.2/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
2/10
Daniela
2-night trip
6/10
I didnt like that there was only wifi in the lobby and not available in any of the rooms
robert
2-night trip
8/10
Jeffrey
7-night trip
8/10
Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática.
Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção.
O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo!
Nilza
6-night trip
4/10
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Mariia
2-night trip
2/10
Ugly hotel
Hortencia
2-night trip
8/10
La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien.
Edgar Alexis
3-night trip
8/10
Karen
5-night trip
8/10
All good room had ac and dehumidifier real big help with elderly, asthma people.
But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more??
I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Verified traveler
3-night trip
10/10
good value,clean bedrooms
Juan Antonio
7-night trip
4/10
No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera
Horacio
2-night trip
6/10
El hotel está céntrico, y cerca de ADO, precio oferta adecuadas.
Jonatán
1-night trip
6/10
It was okay for the price I guess
Verified traveler
1-night trip
6/10
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Roel
5-night trip
4/10
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
chris
4-night trip
6/10
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Matevz
2-night trip
8/10
The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Lisa
2-night trip
10/10
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Barbara
1-night trip
4/10
Súper mal la plomeria.
La primera noche sin poder controlar el agua fría ni caliente.
En la mañana siguiente ya de plano sin agua en todo el baño.
El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc .
Solo había un rollo de papel de baño ya a la mitad.
Una ves más que fuéramos al baño , nos quedábamos sin papel.
Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien.
Brian
1-night trip
10/10
Clean, fairly modern room
Barbara
2-night trip
6/10
No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país.
Fabián mauricio
4-night trip
2/10
No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron.
Roberto
6-night trip
8/10
El staff siempre amables .
Herbert E
3-night trip
4/10
natalie
4-night trip
4/10
Habitaciones con olor extraño, había un cien pies en mi baño