City Pension Zem

The bedsheet for the smaller bed and the furnitures could be improved. We like the hotel as it is quiet and comfortable but the condition is getting old.

Very convient location. 1 block from Tokyo center Air terminal ( TCAT). From Narita airport, limousine bus will take us to TCAT bus station. Hotel is neat and very friendly staff. Subway stations are near by. Room is very clean. They provided free umbrella to use during rainy day. I rate 10/10 about this hotel for price and location . I would stay there again.

This hotel was probably nice at one point, like 30 years ago. It's very old and the toilet seat isn't as nice and warm as one would expect from the Japanese. My kids said the restroom looked and felt like the airplane restroom; the floor moves. But this is one of the very few hotels that actually had people greeting at the front desk and the lady was very helpful. She gave us a map with all the restaurants and convenience stores in the area. We stayed at three different hotels in Japan this time. This one had the best customer service.

Reception lady and gentleman were really warm and welcoming. The room was a bit dated but comfortable with everything you need. You can even get free mouth washing at the reception which was great. Location was close to metro station and many convenience stores and restaurants.