We paid a lot of money expecting a "Disney Hotel Experience" but the staff was unprepared to receive foreigns considering that comunication in inglish was extremely hard and lacking, to say the least. Many of our questions were half answered or we didn't knew if we were undestood. We stayed in a Disney Hotel in Orlando and the staff there always went an extra mile to help with anything we needed. We stayed in others hotels in Japan with ⅓ of the price with much more helpful staff. In Japan, Uber is super expensive, considering all you are already spending and we asked for help to send 2 very heavy luggages to another Hotel, because the trasnport service "airport" didn't pick our luggage in this particular hotel, only. other disney hotels. All the staff did was answer they only helped sent to other hotels. No other help whatsoever. Considering this price and being a internacional Disney resort we expected much much more from all the staff. As we arrived, we asked for places to eat near, all they said was everything is booked. They could't even suggest other places for us to have a meal nearby.