HOSHINOYA Tokyo

The hotel is very well located quite close to Tokyo station. Very nice hotel!

The atmosphere and deco are good. Just our hot water supply is strange in the room.

Everything from service to food to hotel room was impeccable.

It’s horrible, you like in prison camp. Not aloud to do anything

The internal finishes in this hotel are superb. The rooms are spacious and elegant. The staff could not be more helpful. Elegant onsen on top floor sets this hotel apart. Save up and stay here!

Food and train stations are within walking distance.

The hotel was definitely clean and the room was big for Tokyo standards. Staff are attentive to when you are leaving the room as you are required to remove the shoes when you enter the property ( which was quite inconvenient with all the winter coats). It was not clear when booking that the gym and swimming pool was outside the building which we can access for additional fees. However the most disappointing was the attitude and service for the front desk! We had arrived at the hotel at 1.30pm and requested for an earlier check in. We were told they would check however we were left sitting for 45 minutes before we approached the counter to be told that we could not check in early. We left the hotel and came back to Check in at 10pm as we didn’t want to waste the day sitting around waiting for an update whether we could check in or not. The most disappointing though was when we requested for a check out for 1 hour later (1pm) instead of 12pm. When we asked for a complimentary 1 hour extension if they aren’t fully booked, the lady asked bluntly if we couldn’t afford to pay 8,000 Yen for an extension? She said if we pay she would be happy to extend for us. We have stayed in many hotels before, even in Tokyo, where they had extended by an hour without such snark remarks. If they had put it across in a polite manner, it would have been more acceptable. This was a lousy way to end our trip and we probably would not be heading back to hoshinoya/ recommending it to our friends.

The staff was very helpful and kind, the facility is beautiful and everything was very well thought out.

My husband and I have just returned from staying at the Hoshinoya Tokyo hotel. While the building and staff exquisite we left feeling utterly disappointed in what should have been a lifetime experience. We arrived Sunday 02nd and were welcomed by wonderful people, but the introduction to the hotel lacked any clarification and we were left to find many things out ourselves. Our room also wasn’t clean - when you’re paying the amount of money we paid for the room I would expect nothing but perfection. Our bed cover was spiked and didn’t look like it had been cleaned properly, there were crumbs on our side tables and to top it off the bath was stained terribly. Again, while the staff were lovely there were rarely enough cups at breakfast in the shared tea lounge. Whilst these are small details it’s part of what makes a trip to Hoshinoya so special. The most disappointing part of the trip was the Rickshaw, this was absolutely terrible, the person who took our out was lovely but we did not see any sights and instead he took us down very smelly side roads, stopping every few minutes to show us buildings that we’re not a significant part of the Japanese culture. I cannot explain how disappointing this was, but we felt cheated out of a lot of money. To top the whole trip off we ordered room service on the night of our arrival, the food was nice but there was something very hard in my vegeterian Dul curry which cracked my tooth slightly.

Superb Japanese hospitality and facilities that were provided to customer. Great service staffs & very private environment. Rooftop onsen is a good place for relaxation. Very recommended !!