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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with restaurant, near Lake Hamana

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Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Exterior
Classic Suite, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Treatment room
Lobby
Near Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa offers a tranquil retreat. Relax in the indoor mineral hot spring (onsen), indulge in shopping on site, and unwind with spa services or by the garden.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Onsen
  • Spa
  • Pool
  • Non-smoking
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Seasonal outdoor pool
  • Children's pool
  • Spa services
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
The current price is $62
$77 total
Sep 23 - Sep 24

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

Standard Room, 2 Twin Beds (Shower Booth) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds (Shower Booth)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Accessible

Classic Room, 2 Twin Beds, Accessible | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Accessible

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Suite, 2 Twin Beds

Classic Suite, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Twin Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

Classic Suite, Multiple Beds (Japanese Western Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Twin Beds

Classic Suite, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Twin Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

Room amenity

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 3 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.6 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 6
  • 4 Twin Futons

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Front of property

Richmond Hotel Hamamatsu

  • Parking available
  • Free WiFi
  • Air conditioning
  • Laundry facilities
8.8 out of 10, Excellent, 528 reviews
The price is $52
$58 total
Aug 31 - Sep 1
Richmond Hotel Hamamatsu
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About the neighborhood

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk - 0.0 km
  • Hamanako Garden Park - 4 min drive - 2.4 km
  • Hamamatsu Flower Park - 11 min drive - 8.0 km
  • Hamanako Palpal Theme Park - 12 min drive - 8.7 km
  • Hamamatsu Castle - 15 min drive - 11.4 km

Getting around

  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive
  • Oitsu Station - 30 min drive
  • Shin-Toyohashi Station - 30 min drive
  • Toyohashi Station - 30 min drive
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪魚勝 - ‬16 min walk
  • ‪Time Drip Coffee - ‬7 min drive
  • ‪Luccicore - ‬9 min drive
  • ‪ブュッフェレストラン四季 - ‬1 min walk
  • ‪湖畔の料理宿 あさしお - ‬5 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa puts you within a 15-minute drive of Lake Hamana and Hamanako Palpal Theme Park. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include a seasonal outdoor pool, a children's pool, and a garden.

All inclusive

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 369 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests must be at least 20 years to stay in a smoking room.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Free train station shuttle from 2:00 PM to 5:00 PM
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant

Traveling with children

  • Children's pool

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Seasonal outdoor pool
  • Arcade/game room
  • Spa services

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

Renovations and closures

This property is closed from February 9 2026 to February 9 2026 (dates subject to change).

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July to August

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Is Grand Mercure Lake Hamana Resort & Spa currently open?

This property is closed from February 9 2026 to February 9 2026 (dates subject to change).

Is there a pool at Grand Mercure Lake Hamana Resort & Spa?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Grand Mercure Lake Hamana Resort & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Grand Mercure Lake Hamana Resort & Spa?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Grand Mercure Lake Hamana Resort & Spa and nearby?

Onsite recreation at Grand Mercure Lake Hamana Resort & Spa includes hot springs. Enjoy amenities like a seasonal outdoor pool, spa services, and an arcade. Grand Mercure Lake Hamana Resort & Spa also has a garden.

Are there restaurants at or near Grand Mercure Lake Hamana Resort & Spa?

Yes, there's an onsite restaurant.

What's the area around Grand Mercure Lake Hamana Resort & Spa like?

Grand Mercure Lake Hamana Resort & Spa is in Nishi Ward, a short 1-minute walk from Lake Hamana.

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Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Welcome lounge and night lounge foods are delicious.
yoraderu, 1-night trip

10/10 Exceptional

Nice clean and warm, room, friendly staff. Lovely breakfast
Maryanne, 1-night trip

10/10 Exceptional

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Dmitrii, 13-night trip

8/10 Very good

11th floor is newly renovated. Room is large and the lakeside view is manificent
CALISTA SZE WAN, 1-night trip

8/10 Very good

The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Jonathan, 2-night trip

10/10 Exceptional

小学生連れの家族旅行：ラウンジでまったり過ごせます

駐車場のスペースは十分にありました。 チェックインは客室数が多いためか、混雑していました。ラウンジで飲み物とスナックがいただけるので、待つことは苦になりませんでした。 整理券の順番が来てからも、チェックインカウンターの前で手続き待ちとなりました。さらに客室に行くためのエレベーターが行列でした。 客室は清潔で広々として快適でした。アレルギーのような症状が出てしまったので、子どもがはしゃいで細かい埃が舞ってしまったのかもしれません。 浴場も満足いくものでした。サウナもありました。夕食のタイミングで行くと比較的空いていると思います。 プールは怪我をしていたため利用できなかったのですが、とても暑い晴れの日だったため、プールでも快適に過ごせるのではないかと思います。 夜はプールサイドで手持ち花火をすることができました。火消し用のバケツが置いてありました。包装袋をバケツに捨てて行った方もいたので、マナーを守って使うと良いと思います。 ライターはフロントで借りることはできましたが、火種のキャンドルがあったほうが良いです。売店で花火とキャンドルが購入できました。可能であれば、チャッカマンを持って行ったほうが良いと思います。 夜もラウンジが開放され、スナックや飲み物、もちろんアルコールも楽しむことができました。ウナギボーンが美味しかったです。 チェックアウトはカードを返却ボックスに入れるだけで済みますのでスムーズでした。
1-night trip

2/10 Poor

1-night trip

10/10 Exceptional

1-night trip

6/10 Good

1-night trip

8/10 Very good

YUKIMI, 1-night trip

10/10 Exceptional

1-night trip

6/10 Good

1-night trip

6/10 Good

Attention absence de piscine 17 juillet

Grande déception contrairement à ce qui est mentionné dans l’annonce : la piscine n’était pas ouverte (17 juillet). Personnel sympathique, chambre grande et propre.
Elodie, 1-night trip

6/10 Good

気付き

今回、3点気になる点がありました。 ①部屋の畳が柔らかくなっていて、凸凹していた。カビているのでは？と感じた。 ②女性浴場の脱衣所と浴室の出入口に、扉はしっかり閉めて下さいと、張り紙があった。どの客もしっかり閉めない。扉に問題があるように感じた。片側は締切にしていいかも。 ③朝食レストランで、女性従業員の態度が悪かった。テーブルの案内で他を希望したら、他はありませんと、キツく言われた。感じが悪かった。 良かった所は、部屋掃除の従業員(女性男性共に)は、いつも笑顔で挨拶もしてくれて、気持ちが良かった。ありがとうございました。
1-night trip

8/10 Very good

Trevligt spa-hotell med hot springs

Trevligt spa-hotell med japanskt spa, hot springs. Trevlig lounge som vi hade tillhång till efter incheckningen. De nyrenoverade rummen vi bodde i hade hög standard, bra utrymmen och en imponerande utsikt. Restaurangen höll en hög klass, både under middagen och frukosten.
Henrik, 1-night trip

6/10 Good

廊下と部屋がタバコ臭くて辛かったです。 エアコンからもタバコの匂いが。 宿泊客の多さに対してエレベーターが少なく時間がかかった。 朝食は美味しかったですが、人が多くて取りづらかった。 お風呂も人が多かった。
MIHO, 1-night trip

8/10 Very good

Jeff, 1-night trip

8/10 Very good

MARIKO, 1-night trip

8/10 Very good

サービス満点。接客、人によるがやや悪い。
JUNICHI, 1-night trip

10/10 Exceptional

非常に快適でした

部屋も清潔で部屋からの眺めもよく、スタッフさんも丁寧で良かったです。朝食ブュッフェも和洋食充実して美味しかったです。
1-night trip

8/10 Very good

KUMI, 1-night trip

10/10 Exceptional

Miki, 3-night trip

8/10 Very good

1歳半の子を連れての宿泊でしたが、のびのび走り回ったり出来る場所もあったので、退屈することも無く過ごせました。 露天風呂も気に入って何回も入りました♨️ 空調管理が一括で変えれなかったことが少し残念でした。 あとは全部満足です。
Chiaki, 1-night trip

6/10 Good

大浴場の洗い場に鏡がないところがあって驚きましたがその他は満足でした。
Miyata, 2-night trip

10/10 Exceptional

お部屋が綺麗で清掃が行き届いているのがとても良かったです！
Yuka, 2-night trip