4/10 Regular
18 jun. 2025
You Can Do Better
Breakfast was lackluster and the sausages were consistently overcooked to the point of being inedible.
The rooms were nicely appointed with a fridge and microwave.
Had a problem with housekeeping not coming to our room. So, the following day prior to 11, after removing the Privacy Please sign and prior to housekeeping getting to our floor/room I made a point of going to the front desk and asking for fresh towels and trash removal. I was assured it wouldn’t be a problem by the woman at the front desk who wrote down our room number. We got back and our room and nothing had been touched. I went to the manager on duty who apologized, took some towels up to our room and put our trash in the hall.
When we were checking out, I mentioned to manager on duty that everything had been okay except for housekeeping. He kept telling me it was because I had left the Privacy Please sign on my room yesterday. I told him I was not talking about yesterday but he just kept repeating himself and was not listening. I think he is burned out and should not be in a customer facing job.
Will not be staying here again. They have a lot of kinks to work out.
Cliente verificado
Se hospedó 5 noches
Opinión verificada de un huésped de Hoteles.com
