Upper Ross Hotel

Property class: 2.5
Townsville hotel with restaurant and bar/lounge, aimed at LGBTQ+ guests

Choose dates to view prices

Upper Ross Hotel is a great choice for a stay in Townsville. Guests looking for a bite to eat can check out Upper Ross Bistro, which serves local cuisine and is open for lunch and dinner.

Reviews

6.0 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry facilities
$57
The current price is $63 total
includes taxes & fees
Nov 12 - Nov 13

Room options

View all photos for Economy Double - Shared Facilities

A neatly made bed with a striped bedspread, a wooden nightstand with a lamp, and a window with curtains.

Economy Double - Shared Facilities

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
1209 Riverway Drive, Rasmussen, QLD, 4185

What's nearby

  • Townsville Barra Fishing & Cable Ski Park - 1 min drive - 1.1 km
  • James Cook University - 7 min drive - 7.2 km
  • Riverway Lagoon - 7 min drive - 6.9 km
  • Willows Shopping Centre - 7 min drive - 6.9 km
  • 1300SMILES Stadium - 7 min drive - 7.9 km

Getting around

  • Townsville, QLD (TSV) - 26 min drive
  • Townsville Station - 23 min drive

Restaurants

  • ‪Riverview Tavern - ‬6 min drive
  • ‪Hog's Breath Cafe Cannon Park - ‬5 min drive
  • ‪Twin City Hotel - ‬5 min drive
  • ‪Baker & Barista - ‬6 min drive
  • ‪McDonald's - ‬6 min walk

About this property

Upper Ross Hotel

  • Upper Ross Hotel is a great choice for a stay in Townsville. Guests looking for a bite to eat can check out Upper Ross Bistro, which serves local cuisine and is open for lunch and dinner.

At a glance

Hotel size

    • 11 rooms
    • Arranged over 1 level

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available

Special check-in instructions

    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions; your host will greet you
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (18 years old and younger) not allowed
    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas

Parking

    • Free onsite self parking

Other information

    • Smoke-free property
    • Caters to LGBTQ guests

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Reviews

Upper Ross Hotel Reviews

6.0

Good

7.4

Cleanliness

6.0

Location

7.4

Staff & service

6.8

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Staff were good and very helpful and room was modern and clean.
Verified review

10/10 Exceptional

Great large bed
Verified review

10/10 Exceptional

Clean rooms and facilities and a comfortable bed. No real complaints.
Verified review

8/10 Very good

The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Verified review

10/10 Exceptional

Awesome service five star Thanks!
Verified review

10/10 Exceptional

It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Verified review

8/10 Very good

Clean and tidy
Verified review

10/10 Exceptional

The hotel was a great place to stay close to public transport minutes away from shops
Verified review

6/10 Good

It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Verified review

10/10 Exceptional

Great customer service
Verified review

4/10 Fair

I only stayed for one night
Verified review

8/10 Very good

The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Verified review

8/10 Very good

You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.
Verified review

4/10 Fair

Room is clean and comfortable. The attached bistro had nice food. I stayed for a week but my room was never serviced. There was no hand cleaner in the men’s toilet. The whole time I was there for the worst thing is there’s no carpet in the holes and the doors. Bang and people are coming and going all night and I didn’t get any sleep. I’d never be able to stay here again.
Verified review

2/10 Poor

I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
Verified review

2/10 Poor

Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Verified review

2/10 Poor

Keys stuck in doors
Verified review

6/10 Good

One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Verified review

8/10 Very good

When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Verified review

6/10 Good

Nice cheap hotel but the security bond is a pain

Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Verified review

8/10 Very good

Cheap accomodation

The motel was closeby wheremy friends partyis being held.
Verified review

2/10 Poor

Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Verified review

2/10 Poor

It's all about them Jack.

I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Verified review

4/10 Fair

Shared bathroom and expensive

The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Verified review

2/10 Poor

Terrible

Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site