The hotel is lovely, the rooms are amazing, right on the Chobe River. The food is delicious. But the excursions ended up hurting the experience a bit.
The Chobe River is the border between Namibia and Botswana. We arrived via Botswana, and the only way to reach the hotel is by boat. And every time you leave the hotel, you need to take a boat and go through 2 immigration processes (entry and exit of each country), both on arrival and departure from the hotel. There's no way to do anything that isn't by boat.
We booked a 5-hour tour to Victoria Falls, in Zimbabwe, which would have required 8 immigration crossings — something we were never warned about. Namibian immigration closes at 4:30pm, and we only found this out on the day itself. So the tour had to be squeezed into 1h30 to make it in time for all the immigration crossings. But we were still charged the full price of the 5-hour tour, because according to them, we "cancelled the tour" last minute.
All in all, the hotel is great — as long as you stay at the hotel.