2/10 Malo
29 jun. 2025
0 out 10
Paid for the hotel through hotels.com, have never had an issue with any until this one. I called prior to arrival and was assured all is well, they could see my booking and that my serivce dog was no issue (as she had to double check with the their "management" .. i arrived and they proceeded to check me in with no issues. Took my dog who was tired into the room we were asigned, and as i went back down to get his water and the rest of my luggage, the lady on reception stated "im sorry, you havent paid" there is nothing coming up in our system... and made me call all companies to confirm such payments had been placed and paid for. This answer was still not good enough, even the reicept wasnt enough. By this time my dog had been trapped in such a confined space for about 2 hours, as she had locked the keycard given to me. Made me call wayss in Dandenong, to which some how was transffered to the one in Werribee? To which i know i did not call, and they werent able to help me with any accommodation after having to explain my situations time and time again. Ling story short, wasnt allowed to stay, had to leave, got my dog and left.. then at 9.30pm the same day, i get a phone call asking am i coming to stay in the room i paid for? And thus expressed my concerns of travel expenses and the humiliation i was caused due to the wosrt experience, i felt i should of recieved some form of compensation, like a free breakfast or room upgrade, to which they denied and never called me back
Marina
Marina, se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
