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Hotel Zulum

3.0 star property
Beachfront hotel with spa, near Tulum Beach

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Relax in style at Hotel Zulum, where warm sandy beaches meet vibrant garden surroundings. Enjoy a rejuvenating massage at the on-site spa or soak up the sun with beach towels and umbrellas nearby. With two restaurants serving international cuisine, 2 bars, an outdoor pool and free WiFi.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Room service
  • Business center
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free self parking

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View | View from room

Room, 1 King Bed, Pool View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Terrace/patio

Room, 1 King Bed, Beachfront

  • Beach view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Beach View

Room, Beach View | Terrace/patio

Room, Beach View

  • Beach view
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, Garden View

Room, Garden View | Free WiFi, bed sheets

Room, Garden View

  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View | Free WiFi, bed sheets

Room, 2 Double Beds, Garden View

  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Double beds room, jungle view

2 Double beds room, jungle view | Free WiFi, bed sheets

2 Double beds room, jungle view

  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Terrace/patio

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | View from room

Standard Room, 2 Double Beds

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 2 min walk - 0.2 km
  • SFER IK - 3 min drive - 1.8 km
  • Ven a la Luz Sculpture - 3 min drive - 2.5 km
  • Playa Paraiso - 9 min drive - 5.7 km
  • Tulum Mayan Ruins - 16 min drive - 7.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive
  • Cancun Intl. Airport (CUN) - 101 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Ziggys Beach Club - ‬13 min walk
  • ‪Mia Restaurant & Beach Club - ‬14 min walk
  • ‪The Coffee - ‬16 min walk
  • ‪Bula Tulum - ‬15 min walk
  • ‪Taboo Beach Club - ‬9 min walk

About this property

Hotel Zulum

  • At Hotel Zulum, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Tulum Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in massages at the spa. Zulum, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a snack bar/deli, and a terrace.

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 2:00 AM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (8 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach

Working away

  • Business center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa

Accessibility

  • Accessible airport shuttle

Room amenities

Home comfort

  • Ceiling fan

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Zulum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 875 per person (one-way)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 750 per pet, per day

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Cashless transactions are available.

Also known as

Hotel Zulum

Hotel Zulum tulum

Zulum

Zulum Hotel

Zulum tulum

Hotel Zulum Hotel

Hotel Zulum Tulum

Hotel Zulum Hotel Tulum

Frequently asked questions

Does Hotel Zulum offer free cancellation for a full refund?

Yes, Hotel Zulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Zulum?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Zulum?

Yes, cats and dogs are welcome. There's a charge of MXN 750 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Hotel Zulum?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Zulum?

Yes, an airport shuttle is available. The charge is MXN 875 per person one-way.

What are the check-in and check-out times at Hotel Zulum?

Check-in start time: 3 PM; Check-in end time: 2:00 AM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Hotel Zulum and nearby?

Hotel Zulum has 2 bars and a spa, as well as an outdoor pool and a garden.

Are there restaurants at or near Hotel Zulum?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around Hotel Zulum like?

Hotel Zulum is a short 2-minute walk from Tulum Beach and 18 minutes' walk from Ven a la Luz Sculpture.

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Reviews

Hotel Zulum Reviews

6.8

Good

7.2

Cleanliness

8.6

Location

7.4

Staff & service

6.2

Property conditions & facilities

Popular mentions

Room
Service staff
Food
Restaurant
Location
Air conditioning
Water
Breakfast
Beach
Shower

Reviews

Verified

10/10 Exceptional

Great place to stay. Food is excellent
Leo, 10-night trip
Verified

6/10 Good

Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Anamaria, 3-night trip
Verified

2/10 Poor

The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Jesus, 4-night trip
Verified

2/10 Poor

Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Amber, 4-night trip
Verified

10/10 Exceptional

Great views and a/c. Good breakfast too
Michael, 1-night trip
Verified

8/10 Very good

Stuck in 90's

Rundown Hotel that pretends to be luxury
Victor, 1-night trip
Verified

2/10 Poor

The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Melissa, 2-night trip
Verified

2/10 Poor

Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Alina, 1-night trip
Verified

2/10 Poor

Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Jessie, 3-night trip
Verified

2/10 Poor

Extrenely worn out, no internet no ac no safe no ourlets
Verified

2/10 Poor

The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!
Tawnya, 2-night trip
Verified

2/10 Poor

The worst

The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
1-night trip
Verified

2/10 Poor

This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Jarleen, 1-night trip
Verified

6/10 Good

I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
louis, 2-night trip
Verified

10/10 Exceptional

Maravilloso

Desde el momento del check in estuvo buenissima nuestra estancia. El hotel está muy cómodo, la atención es muy buena. La playa tranquila con camastros y servicio de alimentos y bebidas muy accesibles. Me encanta estar en Hotel Zulum
Claudio, 1-night trip
Verified

10/10 Exceptional

Súper cerca de la playa

Muy padre y súper recomendado
Altagracia, 2-night trip
Verified

2/10 Poor

No cuenta con electricidad solo cuenta con un generador constantemente se corta la electricidad y tarda mucho en regresar, el agua potables es salada.
ELIZABETH LUITON, 3-night trip
Verified

10/10 Exceptional

El lugar donde se ubica es precioso, el mar esta limpio al igual que la playa, hay muchos lugares a donde se puede ir a comprar, comer o divertirse, aunque el restauurante del mismo hotel esta increible. Todos muy amables
Georgina, 5-night trip
Verified

10/10 Exceptional

El personal muy amable sobre todo el personal del restaurante pero en el hotel falta mucho el agua ya se necesita darle un cambio a las instalaciones de los baños toallas y sábanas
Elizenda Tellez, 5-night trip
Verified

6/10 Good

Esta descuidado Nesecita remodelación
Maria, 2-night trip
Verified

10/10 Exceptional

Todo súper bien! Desde que llegamos en recepción fueron muy amables nos dieron un Up grade a una habitación mejor ubicada, nosotros viajamos con mascotas y para mi es muy importante te que el hotel sea 100% pet friendly y este hotel cumple con ese requisito ✅. Además el restaurante súper rico todo con muy buenas porciones y no es muy caro . Me parece una de mis mejores opciones para vacacionar en Tulum. Seguro volveremos pronto
dulce maria, 2-night trip
Verified

8/10 Very good

Sé va la Luz ve repente
Maria Antonieta, 4-night trip
Verified

8/10 Very good

Esta bien ubicada y tiene buen mantenimiento. El personal es amable y atento. Buena experiencia.
Serafin, 2-night trip
Verified

8/10 Very good

Desde que llegamos les comentamos que uno de los WC públicos tenía fuga y nunca lo arreglaron, también hubo fuga de agua en nuestra habitación, cada día se hicieron reportes y nunca llegó personal a solucionarlo. Había focos fundidos en el cuarto y no los repararon. Había mucho ruido por las noches pero eso fue debido a los negocios cerca del hotel, es ajeno a la administración. Puntos buenos a destacar: La playa es muy linda, el hotel tiene poca capacidad, para los que prefieren poca gente es magnífico, la comida es muy rica, a unos pasos hay un Gomart que te saca de cualquier apuro, el precio es bastante razonable si buscas un lugar solo para descansar. Otros puntos a destacar: No tiene aire acondicionado, frigobar ni puerta entre el sanitario y las camas.
Verified

10/10 Exceptional

Lindo, limpio buen lugar para caminar
Moises, 1-night trip