Amici Miei Hotel

It is literally the worst hotel ever with rude front desk staff. They cannot offer what mentioned on their website. We booked a deluxe room with two twin beds. But the staff said there is no such room ever in their hotel. We asked for alternatives like adding a sofa bed/ rollaway bed, they said NO right away with an annoyed face. They said they could do nothing about it, the only thing we could do was either take it or leave it. We paid in full online with hotels.com, but the staff said their hotel didn't take the money so they couldn't refund us on the spot. We dealt with this issue with hotels.com staff for 12 hours. Hotels.com agent couldn't help because the hotel front desk staff was not willing to answer the phone. So, in the middle of the night, we left with no choice but to stay in the room. The air-conditioner was dripping the whole night with noisy sound. Stains were all over the wall of the bathroom. Prominent noise from the street. Overall, it was not a good stay. We got an unfriendly look from the staff every time we go out and into the hotel. We specifically asked for not cleaning our room. The staff still came in, even moved our stuff and took things from our room. That was really an intrusion of our privacy and did not respect us. That's a total disappointment. We were furious about everything.